Randy Tenyer
Houston,TX
Summary
Dynamic IT Analyst with a proven track record at Shell Oil, excelling in problem-solving and customer support. Enhanced system performance through effective troubleshooting and data analysis. Recognized for streamlining support processes, boosting customer satisfaction, and fostering teamwork. Adept at multitasking and maintaining professionalism in fast-paced environments.
Overview
34
34
years of professional experience
Work History
IT Analyst
Shell Oil
11.2014 - 10.2024
- Assisted in troubleshooting hardware and software issues to enhance system performance.
- Supported IT team in maintaining network security protocols and user access controls.
- Learned to utilize data analysis tools for monitoring system usage and performance metrics.
- Collaborated with team members on software installation and configuration procedures.
- Provided first-level support for user inquiries, escalating complex issues as necessary.
- Collaborated with cross-functional teams to gather requirements for system enhancements.
Customer Support Specialist
Shell Oil
11.1996 - 10.2014
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Streamlined support processes to enhance response times and improve customer satisfaction.
- Trained new team members on best practices for handling customer interactions and system usage.
- Developed knowledge base articles to facilitate self-service options for customers.
- Collaborated with cross-functional teams to address recurring issues and implement solutions.
Sales Assistant
Home Depot
01.1991 - 10.1996
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate inventory records using point-of-sale systems.
- Collaborated with team members to create attractive merchandise displays.
- Processed transactions efficiently, ensuring customer satisfaction and retention.
Education
High School Diploma -
Marine City Hight School
Marine City, MISkills
- Customer support
- IT asset management
- Problem-solving
- Multitasking
- Active listening
- Organizational skills
- Team building
- Time management
- Teamwork
- Adaptability and flexibility
- Self motivation
- Professionalism
Timeline
IT Analyst
Shell Oil
11.2014 - 10.2024
Customer Support Specialist
Shell Oil
11.1996 - 10.2014
Sales Assistant
Home Depot
01.1991 - 10.1996
High School Diploma -
Marine City Hight School
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