Randy Tom
Perth Amboy
Summary
Dedicated and results-driven professional with over 10 years of experience in data retrieval and IT operations. Proven track record in designing and implementing efficient data retrieval systems, optimizing database performance, and ensuring data security. Adept at leading cross-functional teams and collaborating with stakeholders to achieve business objectives. Seeking to leverage expertise in a challenging role.
Overview
22
22
years of professional experience
1
1
Certification
Work History
SPD Manager
Redefine Healthcare
01.2022 - Current
- Oversaw the sterilization and distribution of surgical instruments and equipment, ensuring adherence to infection control standards and regulatory requirements.
- Maintained accurate records of instrument inventory, repairs, and replacements, optimizing inventory management processes.
- Oversaw the sterilization and distribution of surgical instruments and equipment, ensuring adherence to infection control standards and regulatory requirements.
- Collaborated with surgical teams to anticipate instrument needs and ensure timely delivery of sterile supplies.
Data Recovery /IT Technical Support Specialist
Freelance
01.2021 - Current
- Provided frontline technical support to end-users, resolving hardware and software issues promptly.
- Implemented backup and recovery procedures to safeguard critical data and minimize downtime.
- Exchange or procure parts for failed devices
- Communicate status updates of recovery process
Data Recovery Specialist, Cleanroom Engineer II
Kroll Ontrack
01.2009 - 01.2020
- Led data recovery operations for corporate clients, achieving a 98% success rate in retrieving critical data from various storage media.
- Developed and implemented data recovery processes and procedures, reducing recovery time by 40%.
- Collaborated with software developers to enhance data recovery software capabilities and functionalities.
- Conducted training sessions for junior engineers on advanced data recovery techniques and best practices.
Engineering Service Technician
Kroll Ontrack
01.2007 - 01.2009
- Managed inventory and asset tracking systems, ensuring accurate records of IT equipment and supplies.
- Implemented backup and recovery solutions, minimizing data loss and ensuring business continuity.
- Installed and configured operating systems, software, and hardware components for desktops and laptops.
- Delivered frontline technical support to end-users via phone, email, and in-person, addressing 50+ tickets daily.
IT Specialist
Westwood Computers
01.2003 - 01.2005
- Managed Active Directory and Group Policy, ensuring secure access and compliance with organizational policies.
- Provided technical support to end-users, troubleshooting hardware, software, and network issues.
- Installed and configured desktops, laptops, printers, and peripheral devices for new and existing users.
- Documented technical procedures and created user guides to facilitate knowledge sharing and training.
Education
Information Technology And Networking -
Lincoln Technical Institute
Edison, NJ12.2006
Skills
- Data Retrieval and Analysis
- Data Security and Compliance
- Problem Solving and Troubleshooting
- IT Infrastructure Management
- Network Administration and Security
Details
6463098271, Randy.Tom718718@gmail.com
References
References available upon request
Certification
- CompTIA A+ Certified
- CompTIA Network+ Certified
- CompTIA Security + Certified
- Microsoft Certified Professional
- Apple Certified Technician
Timeline
SPD Manager
Redefine Healthcare
01.2022 - Current
Data Recovery /IT Technical Support Specialist
Freelance
01.2021 - Current
Data Recovery Specialist, Cleanroom Engineer II
Kroll Ontrack
01.2009 - 01.2020
Engineering Service Technician
Kroll Ontrack
01.2007 - 01.2009
IT Specialist
Westwood Computers
01.2003 - 01.2005
Information Technology And Networking -
Lincoln Technical Institute
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