Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Walden

Boerne

Summary

Proven Account Manager with a strong focus on client relations and customer satisfaction. Expertise in strategic planning and delivering customized solutions to enhance business outcomes.

Retiring 8/31/26 from PMI

Overview

42
42
years of professional experience

Work History

Account Manager

Swedish Match /PMI
Texas
03.2004 - 08.2026
  • Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
  • Developed strategic account plans to align with client goals and business objectives.
  • Analyzed market trends and competitor activities to identify growth opportunities.
  • Led cross-functional teams in delivering customized solutions for client needs.
  • Managed contract negotiations to secure favorable terms and conditions for clients.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Sales Manager

Haagen Dazs / Pillsbury
Texas
03.1984 - 12.2003
  • Led sales team to exceed quarterly targets through strategic planning and execution.
  • Developed training programs to enhance product knowledge and improve sales techniques among team members.
  • Analyzed market trends to identify growth opportunities, adjusting strategies accordingly for optimal performance.
  • Fostered strong relationships with key retail partners, enhancing brand visibility and increasing shelf space allocation.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Education

No Degree - Business

Depauw University
Greencastle, IN

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Strategic planning
  • Sales development

Timeline

Account Manager

Swedish Match /PMI
03.2004 - 08.2026

Sales Manager

Haagen Dazs / Pillsbury
03.1984 - 12.2003

No Degree - Business

Depauw University