Proven Account Manager with a strong focus on client relations and customer satisfaction. Expertise in strategic planning and delivering customized solutions to enhance business outcomes.
Retiring 8/31/26 from PMI
Overview
42
42
years of professional experience
Work History
Account Manager
Swedish Match /PMI
Texas
03.2004 - 08.2026
Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
Developed strategic account plans to align with client goals and business objectives.
Analyzed market trends and competitor activities to identify growth opportunities.
Led cross-functional teams in delivering customized solutions for client needs.
Managed contract negotiations to secure favorable terms and conditions for clients.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Sales Manager
Haagen Dazs / Pillsbury
Texas
03.1984 - 12.2003
Led sales team to exceed quarterly targets through strategic planning and execution.
Developed training programs to enhance product knowledge and improve sales techniques among team members.
Analyzed market trends to identify growth opportunities, adjusting strategies accordingly for optimal performance.
Fostered strong relationships with key retail partners, enhancing brand visibility and increasing shelf space allocation.
Increased sales revenue by developing and implementing effective sales strategies.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.