Randy Williams
Le Roy
Summary
Enterprise Account Executive with significant experience at Charter Communications and Verizon Communications, focusing on client relationship management and project execution. Demonstrated ability to exceed sales and operations targets through strategic innovation and effective leadership. Skilled in Salesforce and collaboration techniques that improve customer satisfaction. Expertise in project management, risk assessment, and stakeholder communication, ensuring timely and efficient project delivery.
Overview
17
17
years of professional experience
Work History
Enterprise Account executive
Charter Communications/Spectrum
Rochester/Syracuse
03.2023 - Current
- Be an impactful member of the sales team through the achievement of monthly revenue goals.
- Consult with prospective clients and develop tailored product solutions for their complex business needs.
- Generate sales leads through persuasive sales calls, company visits, networking, and industry events.
- Entice clients by designing and delivering informative product proposals and presentations.
- Qualify leads through the submission of a return on investment (ROI) analysis and determine serviceability for prospects by requesting site surveys.
- Maintain quality service and encourage retention through coordinated efforts with the Account Management, Sales Engineering, Sales Support and Marketing teams.
- Accurately maintain client database to generate sales activity reports.
- Develop key sales skills by attending sales meetings and participating in training sessions.
Solutions Manager
Verizon Wireless
Batavia
09.2020 - 03.2023
- Running store operations including but not limited to, hiring and staff development, direct people management, performance development, analyzing staffing needs, reporting financial and sales data, handling cash, meeting inventory compliance, and employee appraisals.
- Responsible for maintaining and training staff on new products, customer service, and employee development. Always demonstrated by example and drove positive results in a team environment.
- Encouraging your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
- Lead staff in all aspects of customer service, negotiating, conflict resolution and demonstrated ability to build customer rapport and act as an influencer at all levels.
- Building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
Sales Consultant/Mentor/ Supervisor
Verizon Wireless
Rochester & Batavia, NY & Winston Salem, NC
12.2007 - 09.2020
- Lead location in Consumer as well in Business sales, accessories, handsets, enhanced services, and customer renewals.
- Awarded Winners Circle Award 12 out of 15 years for performing in the top 10% of Verizon Sales Consultants in the Northeast Region.
- Held a supervisor position for over ten years and held acting store manager role when needed to drive store quality and goals.
- Trained new hire employees in sales tactics and strategies to increase performance with performance increasing over 20% monthly.
- Collaborated with other store locations to adapt and implement best practices in house for touchless and digital sales. Lead store effort to increase efficiency from 87% to 95-100% range.
Education
Some College (No Degree) - Foundations of Project Management, Project Initiation: Starting a Successful Project, Project Planning: Putting It All Together, Project Execution: Running the Project, Agile Project Management
Google-Project Management
Coursera04-2024
Business Administration -
GENESEE COMMUNITY COLLEGE, THE STATE UNIVERSITY OF NEW YORK
Batavia, NY01.2005
High School Diploma -
ALBION HIGH SCHOOL
Albion, NY05.2004
Skills
- Citrix and Cisco
- Salesforce and SAP
- Omnichannel commerce solutions
- Microsoft Office Suite and Teams
- Video conferencing tools
- Security protocols and DUO
- Project management
- Client relationship management
- Presentation development
- Customer service
- Team leadership
- Conflict resolution
- Process improvement
- Project scheduling
- Google Workspace
- Microsoft Project
- Project planning
- Scrum framework
- Scope management
- Innovation mindset
- Active listening
- Agile methodologies
- Change management
- Project lifecycle management
- Lean management
- Staff management
- Relationship building
- Performance metrics and management
- Team building and support
- Employee training
Accomplishments
- 14 Winner's Circle awards achieved for exceeding targets and strategic priorities across sales, team management, and project execution.
Timeline
Enterprise Account executive
Charter Communications/Spectrum
03.2023 - Current
Solutions Manager
Verizon Wireless
09.2020 - 03.2023
Sales Consultant/Mentor/ Supervisor
Verizon Wireless
12.2007 - 09.2020
Some College (No Degree) - Foundations of Project Management, Project Initiation: Starting a Successful Project, Project Planning: Putting It All Together, Project Execution: Running the Project, Agile Project Management
Google-Project Management
Business Administration -
GENESEE COMMUNITY COLLEGE, THE STATE UNIVERSITY OF NEW YORK
High School Diploma -
ALBION HIGH SCHOOL
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