Randy Willis
Leland,NC
Summary
US Navy veteran. Diligent and professional with strong customer relations background. Handle all types of internal and external client services requirements with efficient, organized and knowledgeable approach. Self-motivated team player focused on enhancing operations with strengths in records maintenance and document processing. Familiar use of Word, excel, adobe and salesforce. Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Overview
11
11
years of professional experience
Work History
Auto Sales
Hendrick Toyota of Wilmington
Wilmington, NC
08.2023 - Current
- Assessed customer needs and responded to inquiries in a timely manner.
- Provided follow-up customer service after a car sale was completed.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Showcased vehicle features and took customers on test drives in local area.
- Maintained accurate client records in the database system.
- Scheduled and confirmed appointments based on customer availability.
- Conducted test drives for prospective buyers.
Client Services Representative
Traliant
Manhattan Beach, CA
06.2022 - 06.2023
- Implementing compliance software onto LMS platforms
- Assessed customer needs and responded to inquiries in a timely manner.
- Provided technical support for clients, troubleshooting issues and resolving complaints.
- Prepared presentations to educate clients on product features and services.
- Maintained accurate client records in the database system.
- Use of excel, AWS, salesforce, SFTP to update clients LMS
- Reviewed existing documentation related to client services policies and procedures.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Scheduled and confirmed appointments based on customer availability.
- Documented customer correspondence in CRM to track requests, problems and solutions.
App Developer Support
REMOTE, Script Information Technology
Wilmington, NC
11.2021 - 03.2022
- Zoho platform experience
- Worked with stakeholders to analyze requirements and design solutions that meet customer needs.
- Optimized apps for performance on different devices by testing code on various platforms.
- Provided technical support for users experiencing bugs or other difficulties while using the app.
- Performed testing on user defined functions and triggers.
DEPUTY SHERIFF
Wake County Sheriff
Raleigh, NC
11.2019 - 03.2021
- Working effectively while under stressful situations
- Trained new officers on proper patrol procedures and techniques.
- Provided courtroom security for judicial proceedings.
- Maintained order in courtrooms by identifying disturbances and taking appropriate action.
- Gathered evidence from crime scenes to assist with investigations.
- Prepared detailed written reports documenting incident information and investigative activities.
- Responded to emergency calls for service involving domestic disputes or other potentially hazardous situations.
- Developed relationships with members of the community through participation in various events or activities.
- Performed administrative tasks such as completing paperwork, filing documents.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
- Ensured that equipment was properly maintained and operational before each shift.
VERTICAL LAUNCH SYSTEMS TECHNICIAN
Gunnersmate, Navy Reserves
Wilmington, NC
07.2017 - 10.2018
- Maintaining a deployment ready status
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained annual training in Seattle,WA for military grade equipment upkeep
Customer Service
BARISTA, Port City Java
Wilmington, NC
05.2018 - 08.2018
- Hospitality
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Monitored inventory levels of supplies and restocked when necessary.
CUSTOMER SERVICE REPRESENTATIVE
Bailey's Health and Fitness
Jacksonville, FL
08.2017 - 11.2017
- Maintaining gym floor from discrepancies
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
VERTICAL LAUNCH SYSTEMS TECHNICIAN
US Navy
Yokosuka, Kanagawa, Japan
04.2013 - 04.2017
- For 2 missile launchers and readiness of 122 missiles on board command vessel cruiser
- Actively served on 7 forward deployments in Asia
- Divisional safety officer
- Divisional logistic officer
- Weapons/firing line trainer
- Use of Word, excel and navy internal platform systems of data collection
- Training of sailors for onboarding of weapon evolutions
- Maintenance requirement card management to keep equipment up to date
- Circuit card, pneumatic, hydraulic equipment maintenance
- Reading schematics to troubleshoot malfunctions
Education
High School Diploma -
JOHN T, HOGGARD
06.2011
SQL -
CFCC
Skills
- Customer service skills
- Computer skills
- Home office remote setup
- Leadership and supervision
- Stress Management
- Social interaction skills
- Coachable
- Organization
- Logical Thinking
- Basic Law Enforcement
- Team building mentality
Middle Initial
R
Languages
English
References
- Jacob Kimble, Naval Petty Officer, USN, (425) 344-7263, Tacoslayer@gmail.com, Former Supervisor
- Zachary Bohannon, Deputy Sheriff, Wake County Sheriff, (919) 622-4689, na@GMAIL.COM, Work Partner
- Tanner Tome, Naval Petty Officer, USN, (305) 560-3898, TomeTanner@navy.mil, Former Work Partner
Timeline
Auto Sales
Hendrick Toyota of Wilmington
08.2023 - Current
Client Services Representative
Traliant
06.2022 - 06.2023
App Developer Support
REMOTE, Script Information Technology
11.2021 - 03.2022
DEPUTY SHERIFF
Wake County Sheriff
11.2019 - 03.2021
Customer Service
BARISTA, Port City Java
05.2018 - 08.2018
CUSTOMER SERVICE REPRESENTATIVE
Bailey's Health and Fitness
08.2017 - 11.2017
VERTICAL LAUNCH SYSTEMS TECHNICIAN
Gunnersmate, Navy Reserves
07.2017 - 10.2018
VERTICAL LAUNCH SYSTEMS TECHNICIAN
US Navy
04.2013 - 04.2017
High School Diploma -
JOHN T, HOGGARD
SQL -
CFCC
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