Randy Yeager

High level craft cocktail knowledge along with excellent customer service every time.

• Collected and organized daily till totals and tips.
• Processed payments accurately and efficiently with POS system.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Neatly sliced and pitted fruit for garnishing drinks.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Upsold customers from shelf to premium brands to help boost sales.
• Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.