Randy J. Bailey
Raleigh,NC
Summary
Hardworking employee enthusiastic about learning all fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers relationship-building and problem-solving abilities.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Delivery Driver
DoorDash
10.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Delivery Driver
Amazon DSP
01.2020 - 07.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Operated light trucks to deliver loads as far as 40-60 miles from home location.
- My goal was to deliver all packages in a fast efficient manner to ensure all deliveries are made in a timely manner.
- Work Independently to complete 180 - 200 plus stop
- Given 280-385 packages to deliver in a 8 hours wihtin10 hour window.
- After completing route I assisted other delivery drivers with up to 20 additional stops to ensure they finish routes at timeline required.
- Use mobile devices to scan in and out packages for deliveries & also take pictures to ensure every delivery was made successfully.
Field Technician
Mosquito Authority
03.2019 - 11.2019
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Worked with diverse types of weather and ground conditions.
- Responsible to ensure a complete mosquito treatment/Tick Treatment throughout property.
- Inspecting and treating any problem area that’s breeding or could potentially be an issue in future.
- Safely Operate Company owned vehicle on routes.
Overnight Stocker
Walmart
11.2016 - 03.2019
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Trained new employees on how to properly & efficiently stock products on the sales floor, end caps & shelf's
Customer Care Representative/Senior Resolution Specialist
CVS Caremark
10.2014 - 08.2016
- Enroll members in Medicare plan during the enrollment period while following and reading a written script document
- Filled prescription medications through mail order
- Able to follow and abide by all applicable government regulations including HIPAA
- Identified and assessed customer's needs quickly and accurately.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Explain the Medicare plan, billing, instruct agents on questions to help boost the customer experience
- Take escalation and Supervisor Calls
Package Handler
UPS Grounds
04.2014 - 10.2014
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
Electrician Helper
Raleigh Lanehart Electric
10.2013 - 01.2014
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Complied with safety standards and codes per National Electrical Code.
- Adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Learned to expertly use hand and power equipment for hoisting and drilling
- Understood and used proper tools and equipment to install and maintain electrical systems.
Stocker
Walmart
04.2013 - 08.2013
- Stocking store items
- Inventory using the RF Scanner
- Responsible for overseeing supply and displaying merchandise
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
Customer Service Support Representative
Weight Watchers
09.2006 - 07.2013
- Troubleshooting various glitches within the website
- Resolving customer & client questions/concerns via email
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Enter proper documentations for each email or inbound call
- Helping customers and clients with web registration and promoting product sales
- Awarded Most Improved Customer Service Rep in 2012
Education
High School Diploma -
Junction City High School
Junction City, KS05.2004
Skills
- Typing 35-40 wpm (10 years)
- Superb Customer Service Skills (10 years)
- Troubleshooting (7 years)
- Time Management
- Delivery Verification
- Loading and Unloading
- Residential Delivery Etiquette
- Responsible Driver
- Basic Math Skills
- Contactless Deliveries
- Sales and Promotions
- Attention to Detail
- Pre-Trip and Post-Trip Inspections
- Map Reading Skills
- Food Delivery
- Route Management
- Local Delivery
- Inventory and Stocking
- Customer Service
- Fluent in English
- Knowledge of State Roads and Highways
- Mobile Devices
- Delivery Driver Experience
- Driver's License
- Product and Service Sales
- Ability to Lift 50 Pounds
- Local Routes Understanding
- I'm able to navigate these different programs efficiently: Microsoft Office Word 2003, 2007 & 2010, Microsoft Outlook, Windows Internet Explorer, Google Chrome, Firefox, Windows OS (Vista, Windows 7, 8 & 10)
Languages
English
Timeline
Delivery Driver
DoorDash
10.2022 - Current
Delivery Driver
Amazon DSP
01.2020 - 07.2022
Field Technician
Mosquito Authority
03.2019 - 11.2019
Overnight Stocker
Walmart
11.2016 - 03.2019
Customer Care Representative/Senior Resolution Specialist
CVS Caremark
10.2014 - 08.2016
Package Handler
UPS Grounds
04.2014 - 10.2014
Electrician Helper
Raleigh Lanehart Electric
10.2013 - 01.2014
Stocker
Walmart
04.2013 - 08.2013
Customer Service Support Representative
Weight Watchers
09.2006 - 07.2013
High School Diploma -
Junction City High School
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