Randy Jay "Rej" White CNA
Las Vegas,NV
Summary
Results-driven individual known for exceptional communication and attention to detail. Experienced in documenting customer feedback and implementing service improvement initiatives to drive satisfaction and loyalty.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Teleperformance Fairview
Quezon City, Metro Manila
04.2015 - 07.2017
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer interactions through multiple communication channels.
- Collaborated with team members to enhance service delivery standards.
- Educated customers on product features and services effectively.
- Handled escalated complaints and provided timely solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Grocery Store Cashier
Nene's Store
Caloocan City, Metro Manila
04.2010 - 03.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and balancing.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area for customer comfort.
- Handled returns and exchanges following store policies and procedures.
- Educated customers about store promotions and loyalty programs effectively.
Education
Bachelor of Science - Business Administration
University of Manila
Sta.Mesa Manila06-2017
High School Diploma -
Tala National High School
Tala, Caloocan City03-2014
Skills
- Customer relationship management
- Product knowledge
- Conflict resolution
- Feedback documentation
- Multi-channel communication
- Service delivery improvement
Languages
English
Professional
Tagalog
Professional
Bisaya
Professional
Certification
Certified Nursing Assistant
Accomplishments
Top in Class for Nursing Assitant
Affiliations
Volunteer for Human Shelters
References
References available upon request.
Timeline
Customer Service Representative
Teleperformance Fairview
04.2015 - 07.2017
Grocery Store Cashier
Nene's Store
04.2010 - 03.2014
Bachelor of Science - Business Administration
University of Manila
High School Diploma -
Tala National High School