Raneasia Jones
Buffalo
Summary
Customer Service professional with 4 years of experience. Good communicator with a strong attention to detail. Adaptable and able to handle various customer situations with ease. Dedicated to providing excellent customer service and ensuring customer satisfaction.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
To Go Specialist
Carrabba's
Buffalo
10.2023 - Current
- Create a positive and welcoming environment for guests by providing exceptional customer service and ensuring all orders are accurate and timely
- Provide exceptional customer service to ensure guest satisfaction and loyalty
- Ensure all to-go orders are properly packaged and ready for pickup, including condiments, utensils, and any additional items requested by the guest
Banquet Server
The Richardson
Buffalo
09.2023 - 11.2023
- Coordinate with event planners to ensure all banquet details are executed smoothly
- Ensure timely and efficient service for banquet events, exceeding customer expectations and contributing to a positive dining experience
- Provide exceptional customer service to ensure a positive dining experience for guests at The Richardson
- Maintain a clean and organized work area before, during, and after banquet events
Hostess
Yard House
Scottsdale
10.2022 - 07.2023
- Effectively manage the waitlist and seating arrangement to maximize utilization of the restaurant's seating capacity and ensure a smooth dining experience for guests
- Provide excellent customer service by greeting and welcoming guests, addressing any concerns or questions they may have, and ensuring their needs are met throughout their dining experience
- Maintain a clean and organized host stand, ensuring all necessary supplies are stocked and readily available
Referral Specialist (Remote)
More-MD
Surprise
10.2021 - 10.2022
- Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
- Compiled and coded patient information or data in appropriate computer system.
- Managed patient referral process from initial consultation to specialist appointment, ensuring timely access to necessary medical services.
- Provided support to referring physicians in obtaining pre-authorization for services as necessary.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Online Personal Shopper
Walmart
Scottsdale
09.2021 - 07.2022
- Develop and maintain strong relationships with online customers to ensure customer satisfaction and loyalty
- Ensure accurate and timely delivery of online orders to customers
- Manage and update online product inventory to ensure accurate and up-to-date information for customers
- Provide personalized shopping recommendations based on customer preferences and previous orders to enhance the online shopping experience
Team Member
Chic Fil A
Mebane
09.2020 - 03.2021
- Demonstrate exceptional customer service skills to ensure a positive dining experience for every guest at Chic Fil A
- Providing excellent customer service by greeting and assisting customers with their orders in a friendly and professional manner
- Maintaining a positive and professional attitude while working in a fast-paced environment at Chic Fil A
Cashier
Food Lion
Mebane
11.2019 - 07.2020
- Ensuring accurate and efficient cash handling to minimize errors and discrepancies
- Providing exceptional customer service to enhance the overall shopping experience
- Maintaining a clean and organized checkout area to ensure a professional and welcoming environment for customers
- Maintaining a friendly and welcoming attitude towards customers at all times to create a positive and enjoyable shopping experience for all Food Lion customers
Education
High School Diploma -
Eastern Alamance High School
06.2021
Skills
- Teamwork
- Time management
- Customer Satisfaction
- Positive Attitude
- Flexibility
- Multitasking capacity
- Order accuracy
- Detail-oriented
Timeline
To Go Specialist
Carrabba's
10.2023 - Current
Banquet Server
The Richardson
09.2023 - 11.2023
Hostess
Yard House
10.2022 - 07.2023
Referral Specialist (Remote)
More-MD
10.2021 - 10.2022
Online Personal Shopper
Walmart
09.2021 - 07.2022
Team Member
Chic Fil A
09.2020 - 03.2021
Cashier
Food Lion
11.2019 - 07.2020
High School Diploma -
Eastern Alamance High School