Raneisha M. Cooper
Jersey City,NJ
Summary
Results-driven Store Manager with extensive retail experience, consistently achieving performance targets through effective staff management and operational excellence. Proven ability to build strong relationships and enhance team efficiency while prioritizing customer satisfaction. Skilled in recruiting, training, and developing high-performing teams to drive sales and profitability. Organized and focused on executing daily tasks to meet and exceed productivity goals.
Overview
11
11
years of professional experience
Work History
Store Manager
Columbia Self Storage
07.2021 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated employee conflicts, facilitating effective resolutions to disputes.
- Provided timely responses to customer inquiries, ensuring high-quality service.
- Collected rent payments from tenants, adhering to company policies for accounts receivable.
- Delivered training sessions to enhance employee effectiveness and address weaknesses.
- Maintained composure in stressful situations, successfully diffusing tension.
- Developed and managed budgets for travel, training, and team-building activities.
Returns Processor
Amazon
10.2022 - 02.2023
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Unloaded, inspected and stored damaged and returned products.
Assistant Store Manager
CubeSmart
01.2020 - 07.2021
- Delivered expertise in available services, including merchandise and insurance.
- Streamlined rental processes for sales, leases, and payments.
- Reduced delinquency rates through proactive collection calls.
- Operated point of sale system, processed reports, and executed bank deposits.
- Conducted daily store inspections, auction participation, lock checks, and property maintenance.
- Fostered team collaboration and performance by cultivating a supportive work environment.
Merchandising
Home Depot
09.2018 - 12.2019
- Perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience
- Execute merchandising strategies and ensure products are displayed correctly to drive sales
- Work in teams, with on-site supervision and provide service to multiple departments in the store
- MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
Driver
Amazon Flex
05.2018 - 08.2018
- Operated delivery van in a safe and efficient manner.
- Reviewed orders prior to delivery to ensure accuracy.
- Inspected vehicle before departure to guarantee safety standards.
- Delivered up to X packages daily to residential and business locations.
- Loaded, transported, unloaded, and delivered items securely to prevent damage.
- Utilized handheld device for routing information and customer delivery data.
- Adhered strictly to designated routes and time schedules.
- Maintained accurate delivery logs and prepared required documentation.
Warehouse Associate
Amazon
08.2017 - 05.2018
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
Receiving Clerk
Ahold
12.2015 - 08.2017
- Maintain reverse-distribution processes
- Perform monthly inventory checks
- Receive and inspect incoming materials
- Assist in labeling, packaging and aid in preparing shipper cartons.
Cashier/Sales Associate
Walmart
06.2014 - 12.2014
- Operate the cash register and assist customers as needed.
Education
A.A - Psychology
Hudson County Community College
Jersey City, NJ2017
Skills
- Profitability maximization
- Team leadership
- Point of sale operations
- Store management
- Customer response strategies
- Relationship management
References
References available upon request.
Timeline
Returns Processor
Amazon
10.2022 - 02.2023
Store Manager
Columbia Self Storage
07.2021 - Current
Assistant Store Manager
CubeSmart
01.2020 - 07.2021
Merchandising
Home Depot
09.2018 - 12.2019
Driver
Amazon Flex
05.2018 - 08.2018
Warehouse Associate
Amazon
08.2017 - 05.2018
Receiving Clerk
Ahold
12.2015 - 08.2017
Cashier/Sales Associate
Walmart
06.2014 - 12.2014
A.A - Psychology
Hudson County Community College