OUSMAN JAGNE
Acworth,GA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
Work History
Store Manager
Maham Service Station
Bridgeport, CT
07.2014 - Current
- Enhanced Point Of Sale system featuring updated products and promotional offers.
- Created weekly work schedules for store personnel.
- Developed relationships with suppliers to negotiate better prices.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
Assistant Station Manager
Freedom Fuels
Bridgeport, CT
02.2008 - 07.2014
- Tracked employee attendance records and secured shift coverage for 24-hour operations.
- Implemented new technologies into existing processes to improve operational efficiencies.
- Organized promotional events at the station in order to increase brand awareness among consumers.
- Negotiated pricing agreements with vendors for supplies used at the station.
- Managed accounts receivable activities such as invoicing customers and tracking payments received.
- Analyzed financial reports to identify areas of cost savings or increased efficiency.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Provided technical support for staff members in the use of computer systems related to the station's operations.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Supervised daily activities of station, coordinating scheduling, payroll processing, inventory control, and maintenance.
Education
Associate of Arts - Accounting
Norwalk Community College
Norwalk, CT12-2000
Skills
- Point of sale systems
- Inventory management
- Supplier negotiation
- Customer service
- Safety compliance
- Team leadership
- Visual merchandising
- Employee training
- Sales reporting
- Staff scheduling
- Store displays
- Cash management
- Employee supervision
- Loss prevention
- Accurate cash handling
- Profitability maximization
- Communication skills
References
References available upon request.
Timeline
Store Manager
Maham Service Station
07.2014 - Current
Assistant Station Manager
Freedom Fuels
02.2008 - 07.2014
Associate of Arts - Accounting
Norwalk Community College