Ranesha Finch
Waxahachie,TX
Summary
Dedicated customer service professional with a diverse background in technical support and call center operations. Proven ability to assist customers across multiple platforms, from phone support to online chat, ensuring quick resolution of issues. Experienced in training new team members, reviewing call quality, and maintaining detailed records of customer interactions. Adept at problem-solving, conflict resolution, and following structured guidelines to ensure customer satisfaction and efficiency.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Representative
Kelly Connect
Waxahachie, TX
07.2024 - 08.2025
- Delivered prompt and professional assistance to customers via phone and online chat, addressing inquiries and resolving concerns.
- Efficiently resolved customer issues by adhering to established procedures and best practices.
- Accurately documented customer interactions in internal systems, ensuring all records were complete and up to date.
Call Center Representative & Trainer
Co-op Solutions
Fort Worth, Texas
01.2023 - 05.2024
- Began as a Call Center Representative, resolving customer inquiries, complaints, and concerns related to bank and credit union services.
- Advanced to a training role, onboarding new team members and reviewing call quality to ensure exceptional customer service standards.
- Acted as a liaison for escalated complaints, ensuring all issues were addressed effectively and efficiently.
Education
R.L Turner Highschool
Carrollton, TXSkills
- Customer relationship management
- Issue resolution
- Call logging systems
- Training and onboarding
- Complaint handling
- Data entry accuracy
Languages
English
Full Professional
Timeline
Customer Service Representative
Kelly Connect
07.2024 - 08.2025
Call Center Representative & Trainer
Co-op Solutions
01.2023 - 05.2024
R.L Turner Highschool