RANESHIA VEASLEY
Muscle Shoals,AL
Summary
Relationship-focused banking professional with strong sales and customer service experience. Skilled at identifying client financial needs, recommending tailored banking solutions, and building long-term customer relationships. Proven ability to increase product adoption, improve client satisfaction, and support branch growth while maintaining strict compliance with banking policies and procedures.
Overview
4
4
years of professional experience
Work History
Personal Banker
PNC Bank
Muscle Shoals
01.2026 - Current
- Assisted clients with account management and product selection to enhance customer satisfaction.
- Processed loan applications and conducted credit analyses to determine eligibility for lending products.
- Educated customers on financial products, services, and digital banking tools to improve user experience.
- Collaborated with team members to streamline branch operations and enhance service delivery efficiency.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Relationship Banker I
Regions Bank
Muscle Shoals
09.2024 - 01.2026
- Delivered exceptional customer satisfaction ratings by promptly addressing concerns and demonstrating empathy during interactions.
- Cultivated strong client relationships through tailored banking solutions and exceptional customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Receptionist
Bowen Orthodontic
Muscle Shoals, AL
02.2024 - 09.2024
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
Universal Banker
BB&T/ Truist
New Albany, IN
12.2021 - 01.2023
- Performed daily balancing of assigned teller drawer, ensuring accuracy of all transactions processed throughout the day.
- Assisted customers in opening new accounts and provided detailed information on available banking services.
- Provided excellent customer service to clients by responding promptly and accurately to inquiries, complaints, and requests in a professional manner.
- Answered incoming calls from customers regarding account balances, fees, overdraft protection, loans and other related issues in a courteous manner.
- Maintained accurate records of client accounts and transactions in the bank’s computer system.
Education
High School Diploma -
Muscle Shoals High School
Muscle Shoals, AL05.2014
Associate - Dental
Caris College
Jeffersonville, IN01.2020
Skills
- Customer Service
- Customer/Client relations
- Medical terminology knowledge
- Analytical Skills
- Medical Transcription
- Excellent computer skills
- Troubleshooting and testing skills
- Organizational Skills for Drills
- Organizational Skills Proficiency
LANGUAGES
English
Native
Timeline
Personal Banker
PNC Bank
01.2026 - Current
Relationship Banker I
Regions Bank
09.2024 - 01.2026
Receptionist
Bowen Orthodontic
02.2024 - 09.2024
Universal Banker
BB&T/ Truist
12.2021 - 01.2023
High School Diploma -
Muscle Shoals High School
Associate - Dental
Caris College