Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ranesia Spencer

Hahnville,LA

Summary

Hello, I'm a seasoned customer service representative with close to 10 years of experience. I am seeking employment in an amazing work space to further grow my customer service skills to the next level of management. My great personality plays a big role into the reason my customer service skills are subpar. I can bring enthusiastic, motivating and efficient work. Being able to communicate effectively also helps my determination bring an unforgettable experience to all parties. I am hard working and determined to get the job done to any situation at hand, which also helps me to take on any work environment with customers being involved. In conclusion, I would love to thank you in advance for viewing my resume and I hope to speak with you soon.

Overview

5
5
years of professional experience

Work History

Customer Service Associate(CSA)

Sleep Number Corporation
05.2023 - 01.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Accurately create technician appointments.
  • Accurately create product replacement and warranty replacement orders.
  • Warm and soft transfer calls to correct departments of need.
  • Update customer accounts and check order statuses.
  • Successfully troubleshot company’s products while maintaining excellent customer service.

Technical Support Representative

ADT Security
12.2021 - 03.2023
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Supported customers with online billing, access and account issues.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for users, As well as resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
  • Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.

Reservations Agent

Harrah's Casino New Orleans
10.2018 - 09.2021
  • Directed phone calls from all Caesars properties.
  • Assisted guests with hotel and dinner reservations.
  • Assisted guests with great customer service for their problems and needs; account issues, reservation issues, hotel room issues, helping with information on offers and complimentary hotel rooms.
  • Booking suites for high-end tier guests.
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.

Education

Associate of Applied Science - Diagnostic Medical Sonography

Delgado Community College
New Orleans, LA
2026

No Degree - Esthetics

Blue Cliff College
Metairie, LA
12.2023

High school diploma -

Hahnville High School
Boutte, LA
05.2015

Skills

  • Service Upselling
  • Telemarketing
  • Guest Services
  • POS systems expert
  • Phone Etiquette
  • Microsoft Outlook
  • Appointment Scheduling
  • Cold Calling
  • 50 wpm Typing Speed
  • Office Administration
  • Microsoft Office and Excel
  • MMB
  • Z-Wave
  • Sabre
  • Security Panel Expertise
  • Quality Assurance Trained
  • Front desk experienced
  • Warehouse experienced
  • Technical troubleshooting
  • On site and remote call operations

Certifications and Licenses

  • Service Department Associate Of The Month
  • Caesar’s Call Center Training Completion Certificate

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Customer Service Associate(CSA)

Sleep Number Corporation
05.2023 - 01.2024

Technical Support Representative

ADT Security
12.2021 - 03.2023

Reservations Agent

Harrah's Casino New Orleans
10.2018 - 09.2021

Associate of Applied Science - Diagnostic Medical Sonography

Delgado Community College

No Degree - Esthetics

Blue Cliff College

High school diploma -

Hahnville High School

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Ranesia Spencer