Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcos Villalvilla

Greeley,CO

Summary

Hard working customer service technician with documented history of exceeding customer and management expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Ups Store
Greeley, CO
09.2023 - 06.2025
  • Provided information about products and services available to customers.
  • Suggested product solutions based on individual customer needs.
  • Accurately managed cash, card, and check payments via POS system according to company procedures

Automotive Ignition Technician

Greeley Lock & Key
Greeley, CO
08.2020 - 09.2023
  • Re-key lock hardware for customers as needed.
  • Assembly and disassembly of automotive ignition cylinders.
  • Mobile lockout services.
  • Stayed up to date on currently technology and up-sold services regularly

Customer Service Tech

Les Schwab Tires
Greeley, CO
05.2019 - 08.2020
  • Identified needs of customers promptly and efficiently.
  • Completed routine maintenance and repair.
  • Operated equipment and machinery according to safety guidelines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Traveling service technician

Agricultural Tire Technician

Agfinity
Greeley, CO
07.2018 - 05.2019
  • Operated several types of heavy and handheld machinery to complete repairs
  • Fixed and maintained agricultural tires such as sprinkler tires, skid steer tires, tractor tires, earth mover tires and more.
  • Loaded and unloaded building supplies from trucks into job sites safely.
  • Maintained a clean work environment by sweeping, mopping, and disposing of debris.

Education

Associate of Applied Science - Automotive Engineering

Aims Community College
Greeley, CO
08-2018

Skills

  • Customer service
  • Point of sale
  • Product knowledge
  • Sales techniques
  • Cash management
  • Skilled laborer
  • Product and service solutions
  • Service upselling
  • Conflict resolution

Timeline

Customer Service Associate

Ups Store
09.2023 - 06.2025

Automotive Ignition Technician

Greeley Lock & Key
08.2020 - 09.2023

Customer Service Tech

Les Schwab Tires
05.2019 - 08.2020

Agricultural Tire Technician

Agfinity
07.2018 - 05.2019

Associate of Applied Science - Automotive Engineering

Aims Community College

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