Ranetta Givens
San Jose,CA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
Work History
Unit Assistant
Kaiser Permanente
San Jose, CA
03.2024 - Current
- Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
- Improved communication between staff members by providing accurate updates on patient statuses and needs.
- Coordinated patient transportation, promoting timely access to necessary medical services and treatments.
- Assisted nurses with essential tasks, contributing to high-quality patient care and satisfaction.
- Facilitated efficient discharges by preparing necessary documentation, resulting in streamlined processes for both staff and patients.
- Supported nursing staff during emergencies by quickly responding to calls for assistance and performing required tasks.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Teleservice Representative
Kaiser Permanente
San Jose, CA
10.2022 - 03.2024
- Assisting members with scheduling appointments and sending messages to their doctors office
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Acted as first point of contact and set appointments for prospective clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Administrator
Rose Electronics
San Jose, CA
07.2022 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Streamlined invoice processing, reducing payment turnaround time with efficient data entry.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
- Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
Data Entry Administrator
CompuCom, Cisco
Milpitas, CA
12.2019 - 12.2021
- Receiving computer part packages and entering packaging data into software
- Also, ordering computer parts and accessories for the Technicians.
- Completed data entry tasks with accuracy and efficiency.
- Documents completed work in appropriate logbooks.
Data Entry/File Clerk
SUMMIT INTERCONNECT
Santa Clara, CA
10.2019 - 12.2019
- Assisting the Accounting (Account receivable and Account Payable) and HR departments with filing paperwork and entering invoices into the computer software.
- Sorted documents and maintained organized filing process.
Data Entry Specialist
American Homes 4 Rent
Las Vegas, NV
08.2019 - 09.2019
- Entering data and transferring files into different softwares online.
- Reviewed and updated correspondence files and database information to maintain accurate records.
Call Center Concierge
Knoah Solutions
Las Vegas, NV
05.2019 - 06.2019
- I took over 100 calls per day
- I got consumers connected with local real estate agents.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promptly responded to inquiries and requests from prospective customers.
Receptionist
Carlton Senior Living
San Jose, CA
07.2017 - 04.2019
- Working at the front desk, greeting guests and residents, answering phone and transferring calls, and data entry.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
Cashier
Orchard Supply Hardware
San Jose, CA
05.2016 - 01.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Seasonal Sales Associate
Forever 21
San Jose, CA
11.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Tolls Associate
CA Great America
Santa Clara, CA
03.2015 - 07.2015
- I greeted and assisted guests who were entering the park
- Answered general questions about parking fees, facilities and directions.
- Handled cash, made accurate change and maintained balanced cash drawer.
Park Services Attendant
CA Great America
Santa Clara, CA
06.2014 - 08.2014
- I performed janitorial duties throughout the park and helped assist guests.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested rides and food restaurants.
Education
Business Administration
San Jose City College
San Jose, CACertification In Data Analytics - Business Administration
Futuro Health
11.2022
High School Diploma -
Santa Teresa High School
San Jose, CA05.2015
Skills
- Communications Strategies
- Script Use
- Customer Experience
- Customer Inquiries
- Staff Training
- Customer Care
- Warm Calling
- Outbound Calls
- Accounts Payable and Accounts Receivable
- Work Orders
- Multi-Line Telephone Systems
- Computer Software
- Administrative Support
- Customer Engagement
- Appointment Scheduling
- Professional Communication
- Office Meetings
- Microsoft Office
- Verbal and Written Communication
- Call Center Operations
- Email Etiquette
- Information Gathering
- Problem-Solving Skills
- Data Science with R Programming
- Structured Query Language (SQL)
- Database Programming and SQL
- Google Workspace
- Clerical Support
- Microsoft Word
- Microsoft Excel
- Pivot Table
- Computer Literacy
- Computer Programming
Timeline
Unit Assistant
Kaiser Permanente
03.2024 - Current
Teleservice Representative
Kaiser Permanente
10.2022 - 03.2024
Office Administrator
Rose Electronics
07.2022 - 10.2022
Data Entry Administrator
CompuCom, Cisco
12.2019 - 12.2021
Data Entry/File Clerk
SUMMIT INTERCONNECT
10.2019 - 12.2019
Data Entry Specialist
American Homes 4 Rent
08.2019 - 09.2019
Call Center Concierge
Knoah Solutions
05.2019 - 06.2019
Receptionist
Carlton Senior Living
07.2017 - 04.2019
Cashier
Orchard Supply Hardware
05.2016 - 01.2018
Seasonal Sales Associate
Forever 21
11.2015 - 01.2016
Tolls Associate
CA Great America
03.2015 - 07.2015
Park Services Attendant
CA Great America
06.2014 - 08.2014
Business Administration
San Jose City College
Certification In Data Analytics - Business Administration
Futuro Health
High School Diploma -
Santa Teresa High School