Raney Gates
Rotterdam
Summary
Experienced and results-oriented supervisor with a strong work ethic and ability to lead teams, optimize processes, and drive efficiency. Skilled in resolving complex issues, adapting to new challenges, and ensuring compliance with organizational standards. Known for fostering collaboration, streamlining workflows, and delivering high-quality outcomes. Seeking an opportunity to leverage my expertise and contribute to the success of a the organization.
Overview
11
11
years of professional experience
Work History
Supervisor Medical Coding
Progressive
Albany, NY
06.2024 - Current
- Assisted in training new team members on operational procedures and guidelines
- Monitored daily workflow to ensure efficient task completion and adherence to quality standards.
- Implemented process improvements that enhanced team collaboration and communication.
- Provided feedback to management on team performance and areas for development.
- Engaged in problem-solving discussions to address challenges effectively.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of collaboration.
- Conducted performance evaluations, identifying areas of improvement and guiding coaching plans.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Medical Claims Representative
Progressive
Albany, NY
06.2022 - 06.2024
- Medically managed medical & wage claims
- Document file notes clearly & concisely in ClaimPro
- Mentored new team members on best practices in claims processing and customer service protocols.
- Monitored and updated claims status in claims processing system.
- Managed large volume of medical claims on daily basis.
- Handled complex claim issues, effectively communicating with insured, providers, and employers to ensure resolution.
- Supported organizational growth through active engagement in professional development opportunities, consistently seeking ways to enhance skills and industry knowledge.
- Demonstrated adaptability by handling various types of medical claims across multiple specialties while maintaining accuracy.
- Provided excellent customer service to both patients and healthcare providers during the entire claims process.
Account Manager
PMI International Stone Importers
Albany, NY
05.2015 - 06.2022
- Managed client accounts, ensuring satisfaction and retention through proactive communication
- Cultivated and maintained strong business relationships with new and existing accounts
- Closed sales to meet and exceed established quotas and drive overall revenue
- Resolved customer issues quickly to recapture the costumers loyalty and maintain the sale
- Planned efficient sales routes to maximize the number of customers served
- Leveraged expertise in product and service offerings to assist in client decision making
- Assessed needs and recommended products aligned with customer budget and preferences
Education
High School Diploma -
Ballston Spa High School
Ballston Spa, NYSkills
- Goal oriented
- Coaching and mentoring
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Staff development
- Team building
- Priority management
- Conflict resolution
- Teamwork and collaboration
- Time management
- Effective communication
- Adaptability and flexibility
- Self motivation
- Good judgment
Timeline
Supervisor Medical Coding
Progressive
06.2024 - Current
Medical Claims Representative
Progressive
06.2022 - 06.2024
Account Manager
PMI International Stone Importers
05.2015 - 06.2022
High School Diploma -
Ballston Spa High School