Photography
Open To Work
Hi, I’m
Rani Ferguson
Jacksonville,FL
Never forget to be dexderous and deft, and never mix up your right foot and with your left.
Dr. Suess
Work Preference
Summary
Store Manager with extensive experience at Circle K, recognized for enhancing customer satisfaction through exceptional service and effective staff training. Skilled in inventory control and problem-solving, I consistently improved sales and minimized shrinkage while fostering positive customer relations. Proven ability to create engaging merchandising displays that drive revenue.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
24
years of professional experience
1
Certification
Work History
Beaver Chevrolet Jacksonville, FL
BDC Service Representative
05.2025 - 10.2025
Job overview
- Delivered exceptional customer service via phone and in-person interactions.
- Assisted customers with service inquiries
- Assisted in resolving customer issues by responding to both internal and external customer requests.
- Provided support to other BDC representatives
- Collaborated with technicians for updates on vehicle status, for my customers.
- Set up appointments with customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Speedway Gas StationIndianapolis, IN
Assistant Manager
05.2023 - 12.2023
Job overview
- Supervised daily operations to ensure compliance with safety and quality standards.
- Implemented inventory control systems
- Trained and mentored staff
- Managed cash handling procedures
- Resolved customer inquiries efficiently
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, organized store
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, and employees
- Provided exceptional customer service.
- Enforced company policies
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors
- Coached new employees
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and
- Opened and closed location
- Maintained positive customer relations
- Trained personnel in equipment
- I am a motivated, quick learner, I was running the register myself, after shadowing for less than 20 minutes. I was running the front counter alone, by the end of my 1st day.
Biglots Indianapolis, IN
Freight Processing Lead
11.2022 - 05.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment
- Excellent communication skills, both verbal and written.
- Worked well in a team setting
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments
- Adaptable and proficient in learning new concepts
- Learned and adapted quickly to new technology and software
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Typically my team and I would have an hour and a half to 2 hours to unload a truck, with maybe 4 hours to stock.
Victory Liquors Indianapolis, IN
Assistant Manager
02.2022 - 10.2022
Job overview
- Supervised daily operations to ensure compliance with safety and quality standards
- Developed promotional strategies to enhance customer engagement and boost sales.
- Managed cash handling
- Resolved customer inquiries efficiently
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store
- Oversaw daily cash reconciliations
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers
- Completed regular inventory counts
- Managed inventory
- Increased sales through effective merchandising strategies
- Coordinated with vendors
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store
- Maintained compliance with health and safety regulations
- Opened and closed location
- I brought in wine bags, with tissue in them, displayed them in a good spot, while making them look elegant, I was able to sell them to customers when they purchased wine for gifts. It worked out well.
- I completely rearranged the coolers to work more efficiently for us, as we had to restock in between our customers.
- There were times that I did $8,000. To $10,000 in sales, in an 8 hour shift running the store alone.
Circle KIndianapolis, IN
Store Manager, Asst. Manager, Store Associate
08.2008 - 08.2012
Job overview
- Managed daily operations to ensure smooth functioning of the store
- Managed inventory control, cash control.
- Manged to keep the store going with only 180 hours a week to staff my store, when it took just 168 hours to keep the doors open.
- Self-taught commodity counts
- Responsible for hiring, and training of new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained product and inventory for ordering and stock rotation.
- Completed point of sale opening and closing procedures.
SUBWAY®RestaurantsJacksonville, FL
Store Manager
12.2006 - 07.2007
Job overview
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained store hours given
- Did required weekly inventory
- Maintained a large weekly order for customers, approximately 135 meals out at 1 time.
B.C.H.M.R. & Associates ,Shell ConvenienceIndianapolis, IN
Store Manager
05.2001 - 04.2003
Job overview
- Payroll submissions for employees. Set store schedules.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Was the 1st person in the Midwest region to receive a 100 percent on store inspection.
Education
F.C.C.J.Jacksonville, FL
GED
04.1997
Skills
- Customer service
- Team leadership
- Inbound and outbound calls
- Data entry
- Complaint resolution
- Payment processing
- Record keeping
- Written communication
- Scripted calls
- Multi-line telephone systems
- 10 key proficient
Accomplishments
In 2002, I was the 1st manager to receive a 100 percent on store inspection ever in the midwest region.
Certification
I was Servsafe certified from 2010-2015.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Woodworking
Interior design
Sewing
Timeline
BDC Service Representative
Beaver Chevrolet
05.2025 - 10.2025
Assistant Manager
Speedway Gas Station
05.2023 - 12.2023
Freight Processing Lead
Biglots
11.2022 - 05.2023
Assistant Manager
Victory Liquors
02.2022 - 10.2022
Store Manager, Asst. Manager, Store Associate
Circle K
08.2008 - 08.2012
Store Manager
SUBWAY®Restaurants
12.2006 - 07.2007
Store Manager
B.C.H.M.R. & Associates ,Shell Convenience
05.2001 - 04.2003
F.C.C.J.
GED