Rani Rivera

Perform venipunctures and monitor donation process. Guide new donors through donation process and assess veins for donation suitability. Train new employees in donor floor processes as well as the reception area. Assist Group Lead with running donor floor and making sure donor flow is moving consistently. Cross trained for reception area consisting of performing health screening of returning donors as well as creating profiles and screening new donors

• Assisted customers with inquiries, providing accurate information and resolving issues effectively.
• Utilized CRM software to document customer interactions and track service requests.
• Collaborated with team members to enhance customer satisfaction through effective communication strategies.
• Adapted quickly to changing processes, ensuring timely resolution of customer concerns.
• Maintained knowledge of products and services to deliver informed support to customers.

• Managed collection efforts, ensuring timely follow-up on outstanding accounts.
• Developed and implemented effective communication strategies to resolve client inquiries.
• Analyzed account data to identify trends and optimize collection processes.
• Monitored payment plans, ensuring adherence to terms while maintaining customer relationships.
• Contacted customers to discuss payment schedules and set up or immediately process payments.