Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Rania Alazzah

Bothell,WA

Summary

A dedicated and proactive director with many years of experience in handling multiple tasks and ensuring smooth operations. Skilled in managing complex workflows, providing timely support, and ensuring customer satisfaction. Experienced in balancing competing priorities while maintaining strong communication and attention to detail. Proven ability to adapt quickly and contribute effectively to achieving team goals.

Overview

22
22
years of professional experience

Work History

Account Manager SeaTac Airport

Swissport USA
, WA
04.2024 - 07.2024
  • Collaborated with marketing team to develop promotional materials for clients.
  • Presented product features and advantages to potential customers during sales meetings.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Solicited feedback from customers on their experience with products or services.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Assisted in developing pricing models based on competitor analysis.
  • Prepared monthly financial statements for each account.
  • Attended trade shows and conferences as a representative of the company.
  • Generated leads through cold calling activities.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Ensured compliance with industry regulations when dealing with clients.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Renewed existing accounts by building relationships with clients.
  • Onboarded new team members to integrate into organization.
  • Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.

Airport Passenger Service Agent

Emirates Airlines UAE
Bothell, Washington
07.2002 - 09.2022
  • Greeted passengers and assisted with check-in procedures.
  • Provided boarding passes and luggage tags to customers.
  • Ensured compliance with safety regulations and airline policies.
  • Verified identification documents of passengers.
  • Assisted passengers in making flight connections.
  • Resolved customer complaints regarding flight delays or cancellations.
  • Processed ticketing transactions using a computer system.
  • Monitored passenger activities at the gate area prior to departure.
  • Informed customers about the airport's services and facilities.
  • Answered inquiries from customers regarding travel information.
  • Issued refunds for cancelled flights or changes in itinerary.
  • Provided assistance to unaccompanied minors during travel process.
  • Handled lost baggage claims and ensured timely delivery of items to passengers.
  • Interpreted identification labels and tags to properly route baggage and cargo.
  • Operated computerized system to handle ticketing and check-ins.
  • Collected baggage charges and accepted baggage for check-in.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.

Dubai Airport Management System

Emirates Airline Office
Bothell, Washington
07.2002 - 09.2022
  • Developed and implemented a Learning Management System to track student progress and provide data-driven insights.
  • Provided technical support for faculty, staff, and students in the use of the LMS.
  • Configured course content within the LMS to ensure compliance with institutional standards.
  • Conducted regular maintenance checks to ensure that all aspects of the system were functioning properly.
  • Maintained user accounts and security settings on the LMS platform.
  • Created training materials for faculty members on how to use the LMS effectively.
  • Identified areas for improvement within the system and developed strategies for implementation.
  • Researched new technologies related to learning management systems, including mobile applications, cloud computing.
  • Collaborated with other departments such as IT, marketing, finance., in order to integrate their respective systems into the LMS platform.
  • Implemented updates or upgrades when necessary in order to keep up with changing technology needs.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Managed and maintained servers across multiple platforms, ensuring high availability and performance.
  • Developed and maintained comprehensive documentation for system configurations and procedures.
  • Administered user accounts, permissions, and access controls, enhancing security and compliance.

Education

Certificate of Completion - Dangerous Goods Handling

The Emirates Group
Dubai
05-2015

GCAA Certificate of Competence - General Civil Aviation Authority

GCAA Emirates Aviation College
Dubai
01-2013

Diploma in Aviation Security Management - Management

Emirates Aviation University
Dubai
04-2011

Skills

  • Advertising
  • Campaign execution
  • Trend forecasting
  • Market forecasting
  • Operations
  • Coordinating documents
  • Complaint management
  • Order processing
  • Systems and software expertise
  • Account management
  • CRM proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Timeline

Account Manager SeaTac Airport

Swissport USA
04.2024 - 07.2024

Airport Passenger Service Agent

Emirates Airlines UAE
07.2002 - 09.2022

Dubai Airport Management System

Emirates Airline Office
07.2002 - 09.2022

Certificate of Completion - Dangerous Goods Handling

The Emirates Group

GCAA Certificate of Competence - General Civil Aviation Authority

GCAA Emirates Aviation College

Diploma in Aviation Security Management - Management

Emirates Aviation University

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Rania Alazzah