Rania Brown
Avon,OH
Summary
Dynamic and engaging, I excelled at The Escape Game, enhancing guest experiences and fostering brand loyalty through exceptional communication and leadership. Skilled in guest relations and first aid, my background includes resolving technical issues swiftly and mentoring new hires at Dunkin' Donuts, demonstrating a blend of hard and soft skills critical for any team.
Overview
2
2
years of professional experience
Work History
Entertainment Staff Member
The Escape Game
04.2024 - Current
- Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.
- Enhanced guests experience by facilitating engaging and interactive activities during events.
- Increased brand loyalty through exceptional guest interactions and personalized experiences during events.
- Facilitated seamless transitions between acts by promptly addressing technical issues as they arose during performances.
- Managed inventory of props, costumes, and equipment, ensuring proper maintenance and availability for each event.
Barista
Dunkin' Donuts
11.2022 - 03.2024
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
No Degree -
Avon High School
Avon, OH05.2025
Skills
- Leadership Qualities
- Engaging personality
- Exceptional communication
- Sales experience
- First Aid Training
- Guest Relations
Timeline
Entertainment Staff Member
The Escape Game
04.2024 - Current
Barista
Dunkin' Donuts
11.2022 - 03.2024
No Degree -
Avon High School
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