Jaylen Williams
Nashville
Summary
Organized, detail oriented and experienced in properly handling customer inquiries and transactions. 4+ years of customer service and problem solving in multiple environments. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
7
7
years of professional experience
Work History
Guest Experience Specialist
The Escape Game
05.2024 - Current
- Managed check-in procedures for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Lead Cashier
Towne Park
08.2021 - 05.2024
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Answered guest's questions about property amenities and services.
- Resolved customer complaints through calm, constructive communication.
- Issued and collected claim tickets and processed valet parking fees.
Package Handler
FedEx
05.2018 - 07.2021
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Education
Bachelor of Arts - Mass Communication
Tennessee State University
Nashville, TNHigh School Diploma -
Germantown High School
Memphis, TN05-2018
Skills
- Complaint handling
- Guest relations
- Customer assistance
- Photo editing
- Video editing
- Adaptability and flexibility
Timeline
Guest Experience Specialist
The Escape Game
05.2024 - Current
Lead Cashier
Towne Park
08.2021 - 05.2024
Package Handler
FedEx
05.2018 - 07.2021
Bachelor of Arts - Mass Communication
Tennessee State University
High School Diploma -
Germantown High School
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