Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylen Williams

Nashville

Summary

Organized, detail oriented and experienced in properly handling customer inquiries and transactions. 4+ years of customer service and problem solving in multiple environments. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

7
7
years of professional experience

Work History

Guest Experience Specialist

The Escape Game
05.2024 - Current
  • Managed check-in procedures for guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.

Lead Cashier

Towne Park
08.2021 - 05.2024
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Answered guest's questions about property amenities and services.
  • Resolved customer complaints through calm, constructive communication.
  • Issued and collected claim tickets and processed valet parking fees.

Package Handler

FedEx
05.2018 - 07.2021
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Education

Bachelor of Arts - Mass Communication

Tennessee State University
Nashville, TN

High School Diploma -

Germantown High School
Memphis, TN
05-2018

Skills

  • Complaint handling
  • Guest relations
  • Customer assistance
  • Photo editing
  • Video editing
  • Adaptability and flexibility

Timeline

Guest Experience Specialist

The Escape Game
05.2024 - Current

Lead Cashier

Towne Park
08.2021 - 05.2024

Package Handler

FedEx
05.2018 - 07.2021

Bachelor of Arts - Mass Communication

Tennessee State University

High School Diploma -

Germantown High School
Jaylen Williams