Rania Pullen
Herndon,VA
Summary
Results-driven General Manager with over 20 years of experience in property management, specializing in association and apartment communities. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
The Fountains, Legum & Norman
07.2025 - 01.2026
- Directed daily operations to enhance efficiency and improve service delivery for a 315+ condominium community ensuring smooth interactions between residents, board members, and service providers.
- Facilitated board meetings, prepared and reviewed financial reports, and provided guidance on community regulations and best practices.
- Oversaw multi-million-dollar budgets, managing reserve funds and operational expenses efficiently.
- Supervised the operation and administration of the association in accordance with management agreement and the association’s policies and procedures.
- Acted as the primary liaison with the association board of directors and homeowners as needed.
- Performed administrative duties as requested by the board of directors and in accordance with the management agreement.
- Lead a team of 10+ staff members, including maintenance, security, janitorial, concierge and administrative personnel.
- Implemented strategic initiatives to optimize resource allocation and reduce operational costs.
- Developed policies that increased compliance with industry regulations and improved organizational standards.
- Analyzed performance metrics to identify areas for improvement and ensure alignment with business objectives.
- Collaborated with cross-functional teams to drive project success and enhance customer satisfaction levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Bryson at Woodland Park, Legum & Norman
06.2023 - 06.2025
- Directed daily operations for a 584+ unit condominium community, to enhance efficiency and improve service delivery while ensuring a smooth interactions between residents, board members, and service providers.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Facilitated board meetings, prepare financial reports, and provide guidance on community regulations and best practices.
- Oversaw multi-million-dollar budgets, managing reserve funds and operational expenses efficiently.
- Supervised the operation and administration of the association in accordance with management agreement and the association’s policies and procedures.
- Acted as the primary liaison with the association board of directors and homeowners as needed.
- Performed administrative duties as requested by the board of directors and in accordance with the management agreement.
- Lead a team of 10+ staff members, including maintenance, security, janitorial, concierge and administrative personnel.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Assistant Property Manager
Bryson at Woodland Park, Legum & Norman
03.2019 - 05.2023
- Responded to, assessed, scheduled and oversaw all casualty losses. Project sizes range from $1000 to $100,000.
- Assisted in condominium operations for 500+ units, coordinating resident communications and financial record-keeping.
- Conducted routine inspections to ensure compliance with association guidelines and property standards.
- Managed service requests, ensuring timely maintenance and repair completion while overseeing the maintenance team.
- Completed weekly Covenants Compliance Property Inspections, prepared and delivered violation letters and maintained and updated records.
- Assisted General Manager with oversight of contractors and preparation of materials for Board Packet.
- Monitored property maintenance requests, ensuring timely resolutions for residents' concerns.
- Followed up on delinquent accounts and coordinated collection procedures.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased resident satisfaction.
- Escalated major issues to property manager for immediate remediation.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Program Coordinator/Administrator Education Department
ADAMS Center
08.2016 - 06.2019
- Organized and maintained an efficient and effective office that handles a variety of tasks for the administration, faculty, students and parents of the school.
- Registered new students, secured appropriate student records, maintained confidential student records, and transferred records for students moving to other programs.
- Maintained attendance data for each staff member, recording attendance, absences, substitutes, and other required information. Prepared attendance reports, coordinated with payroll data.
Property Manager
Avison Young
06.2014 - 09.2017
- Managed all aspects of a 125-unit apartment community, including maintenance, repair, leasing, accounts payable, marketing, and other related functions.
- Oversaw daily facilities operations, including renovations to improve property. Performed preventative maintenance analysis and improvement recommendations.
- Maintained budgets and ensured compliance of budget through contract negotiation.
- Established strong rapport with residents, improved customer service not only through the management office staff, but also through maintenance responsiveness.
- Supervised all needed procedures.
Assistant Property Manager
Home Properties
07.2010 - 06.2014
- Oversaw the management of a 150-unit apartment community while the Property Manager was on maternity leave.
- Oversaw daily facilities operations and the maintenance of the property through regular walk-throughs and property inspections.
- Responsible for handling all internal and external inquiries–maintenance requests, resident concerns and overall community oversight.
- Established strong rapport with residents, improved customer service not only through the management office staff, but also through maintenance responsiveness.
- Responsible for all rent collections and maintenance of resident ledgers to include delinquencies.
- Worked closely with the Property Manager to manage expenses according to the annual budget.
- Maintained a 40% closing ratio throughout tenure with Home Properties.
- Increased resident retention by 12.8% from 2012 to 2013.
- Decreased ATR percentage from 11% to 5% within one month.
Leasing Consultant
Price Brothers Management
01.2009 - 01.2010
- Facilitated property showings and guided prospective tenants through leasing process.
- Developed and maintained strong client relationships to enhance resident satisfaction.
- Collaborated with maintenance teams to ensure timely resolution of tenant service requests.
- Implemented effective leasing strategies that increased occupancy rates across properties.
- Oversaw marketing initiatives to attract potential renters through social media and community events.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Sales and Service Associate
Bozzuto Management
01.2007 - 01.2009
Leasing Consultant
Winn Residential
01.2004 - 01.2005
Leasing Consultant
KSI Management
01.2000 - 01.2002
Education
BS - Business with Project Management Concentration
Colorado Technical University
CO11.2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff management
- Customer relations
- Property & Asset Management
- Lease Negotiation & Administration
- Financial Planning & Budgeting
- Staff Training & Leadership
- Tenant Relations & Retention
- Facility & Maintenance Oversight
- Risk Management & Compliance
- Market Analysis & Revenue Growth
- Vendor & Contract Management
- Strong Interpersonal and Communication Skills
- Project Management
- Poised Under Pressure
- Computer software/ frameworks: Microsoft Office Suite, Jenark, Yardi, MRI, AvidXchange, C3, BuildingLink, Townsquare, Salesforce, Strongroom
Accomplishments
- Collaborated with team of 10 in the development of the project to restore the parking garages at a large community.
- Achieved efficient key management and package management by establishing new policies and procedures for the Concierge team with accuracy and efficiency.
- Documented and resolved several casualty loss issues that had been neglected which led to an overall improvement of air quality and aesthetics in the common areas.
Certification
- ARM Classes and Exam MAY 2017
- M100 Certification NOV 2019
Languages
Arabic
Native or Bilingual
Timeline
General Manager
The Fountains, Legum & Norman
07.2025 - 01.2026
General Manager
Bryson at Woodland Park, Legum & Norman
06.2023 - 06.2025
Assistant Property Manager
Bryson at Woodland Park, Legum & Norman
03.2019 - 05.2023
Program Coordinator/Administrator Education Department
ADAMS Center
08.2016 - 06.2019
Property Manager
Avison Young
06.2014 - 09.2017
Assistant Property Manager
Home Properties
07.2010 - 06.2014
Leasing Consultant
Price Brothers Management
01.2009 - 01.2010
Sales and Service Associate
Bozzuto Management
01.2007 - 01.2009
Leasing Consultant
Winn Residential
01.2004 - 01.2005
Leasing Consultant
KSI Management
01.2000 - 01.2002
BS - Business with Project Management Concentration
Colorado Technical University