Ranika Dove
Jacksonville,FL
Summary
Proven Customer Service Representative at AT&T Call Center, adept in active listening and Microsoft Excel, excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Demonstrated critical thinking in escalated calls, achieving satisfactory outcomes. Skilled in data entry, ensuring accurate customer records and follow-ups.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AT&T Call Center
02.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Robert E. Lee High School
Jacksonville05-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
Timeline
Customer Service Representative
AT&T Call Center
02.2016 - Current
High School Diploma -
Robert E. Lee High School
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