Raniss Mathews-Hill
Greensboro,NC
Summary
To obtain a position which allows me to demonstrate experience Customer Service Skills with excellent verbal ability to interact with a variety of skills. Such as…. Motivated Service Worker with exceptional social skills, communication abilities and customer service background.
Overview
17
17
years of professional experience
Work History
Food Service Worker
Aramark
09.2022 - Current
- Prepare quality food and baked goods according to a planned menu
- Prepare a daily report that verifies transactions
- Ensure storage of food in an accurate and sanitary manner
- Serve food according to meal schedules, department policies and procedures
- Timely preparation of a variety of food items, beverages, etc
- Coordinate and assist in major cleaning of refrigerators, freezers, and cooking and serving equipment
- Adhere to all food safety regulations for sanitation, food handling, and storage
- Connect with the Manager weekly to understand and accurately prepare menu for the day.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
Assistant production Lead/ Machine Filler Operator
Highline Warren
09.2020 - 09.2022
- Ensure all lines are running accurately
- Order all materials when needed
- Open and closed work orders
- Run Production line
- Change over line, filler machine, labeler and case packer
- Troubleshoot machinery to run
- Complete hourly and daily Audits and Inspection to insure good quality
- Responsible for maintaining accurate records and dates
- Initiating QA testing
- Operate a forklift and hand truck when needed.
Customer Service Representative
Apex Systems
12.2019 - 05.2020
- Responsible for maintaining accurate records and dates.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Verizon Sales/Customer Service Rep
Alorica
12.2016 - 12.2019
- Assist customers with their Accounts
- Upgrade lines
- Up sale accessories
- Problem Solve shipping details
- Create New Acct
- Customer First Mentality
- Active listening
- Phone Etiquette
- Troubleshoot their device with them step by step
- Work with Dual Monitors.
Verizon Tech Support/ Customer Service
KGB Call Center
08.2006 - 11.2016
- Assist customers with their Accounts
- Billing
- Money Manage
- Problem Solve
- Customer First Mentality
- Active listening
- Phone Etiquette
- Troubleshoot their device with them step by step
- Work with Dual Monitors.
Front End Manager/ Bookkeeper
Save-A-Lot
08.2006 - 07.2007
- Calculate daily deposits
- Maintain invoices
- Make daily deposit
- Check daily deliveries.
- Maintained strong customer relations and effective customer service standards.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping and security.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Business Administrator Course -
Virginia College
Greensboro, NC01.2015
Diploma - General Studies
Plainfield High School
Plainfield, NJ06.1990
Skills
- Customer First Mentality
- Good verbal, and written communication
- Great organization skills
- Incredibly detail oriented
- Positive
- Adaptability
- Computer Skills (Microsoft)
- Problem Solving
- QA testing
- Audits
- Maintain safe and clean working environment by complying with procedures, rules, and regulations
- Multitasking
- HIPPA
- Data Entry
- Interpersonal Skills
- Phone Etiquette
- Active Listening
Timeline
Food Service Worker
Aramark
09.2022 - Current
Assistant production Lead/ Machine Filler Operator
Highline Warren
09.2020 - 09.2022
Customer Service Representative
Apex Systems
12.2019 - 05.2020
Verizon Sales/Customer Service Rep
Alorica
12.2016 - 12.2019
Verizon Tech Support/ Customer Service
KGB Call Center
08.2006 - 11.2016
Front End Manager/ Bookkeeper
Save-A-Lot
08.2006 - 07.2007
Business Administrator Course -
Virginia College
Diploma - General Studies
Plainfield High School
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