Raniya Williams
Miami,FL
Summary
Friendly and dependable customer service professional with over 5 years of experience assisting customers in fast-paced call center and retail environments. Skilled at resolving issues, handling multiple tasks quick and efficiently, processing payments, and creating positive customer experiences. Known for staying calm under pressure, learning quickly, and working well with a team.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Global Response
Fort Lauderdale, FL
02.2023 - 04.2026
- Documented interactions accurately in CRM systems for future reference.
- Collaborated with team members to improve service processes and workflows.
- Processed payments, refunds, and account updates accurately.
Customer Service Representative
Teleperformance
Fort Lauderdale, FL
11.2019 - 06.2023
- Assisted customers with product information, billing questions, and account concerns over the phone.
- Recommended products and services based on customer needs.
Education
High School Diploma -
Sunrise High School
Fort Lauderdale, FL05.2019
Skills
- Remote Call Center Experience
- Conflict Resolution
- Billing Support
- Microsoft Office
- Data Entry
- Active Listening
- Multitasking
Accomplishments
- Resolved customer concerns while maintaining a positive experience.
- Managed a high volume of inbound calls in a fast-paced environment.
- Consistently met quality and customer satisfaction expectations.
Timeline
Customer Service Representative
Global Response
02.2023 - 04.2026
Customer Service Representative
Teleperformance
11.2019 - 06.2023
High School Diploma -
Sunrise High School