Rhonda Davis

I worked closely with executive leadership to develop strategic plans aligned with organizational goals. Provided administrative support to medical providers, enabling them to focus on patient care. Streamlined processes by efficiently managing a high volume of authorizations, referrals, and appeals, reducing processing times.

Collaborated with physicians to ensure continuity of care and smooth transitions between providers. Boosted patient retention by building trust through empathy and clear communication. Coordinated with insurance companies to verify coverage and secure authorizations for treatments and procedures.

Enhanced patient-staff communication for quicker responses and improved satisfaction. Strengthened relationships with referring physicians for coordinated care. Proficient in EMR systems for efficient data management. Advocated for patients' rights alongside families and physicians. Optimized scheduling and staffing to improve patient care, and promoted quality care through effective stakeholder communication.

Managed 20 clients daily, overseeing admissions, discharges, and appointments while ensuring HIPAA compliance. Led individual and group sessions addressing substance use and mental health issues, resolved conflicts, and redirected negative behaviors. Utilized CBT and DBT exercises to guide clients' progress and addressed high-risk situations, ensuring client safety.

Accurately maintained client records, facilitated therapeutic programs to support patient recovery, and managed psychotropic medications by adjusting dosages based on patient response.