Ransheeka Lowry
Charlotte,NC
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, previous work experience and ability to work well with people #readytowork
Overview
1
1
Certification
14
14
years of professional experience
Work History
Transportation
Charlotte Mecklenburg school
Charlotte, NC
12.2023 - Current
- Drove a school bus to provide safe, efficient, and on-time transportation of CMS students to and from assigned schools daily. Provided transportation for students using wheelchairs and other disabilities, ensuring the students were secured safely while driving.
- Coordinated transportation logistics with carriers, ensuring timely delivery of goods and maximizing service reliability.
- Implemented DOT regulations to maintain compliance in trucking and hazardous material transport, ensuring safety and legal adherence.
- Evaluated customer needs to recommend suitable transportation services, enhancing satisfaction and meeting specific requirements.
Certified Nurse Assistant
Precision home HealthCare
Charlotte, NC
04.2021 - 08.2022
- Assisted with feeding, dressing, daily exercise, personal hygiene, and dental hygiene to support residents' daily living needs.
- Provided personal care to multiple residents in the facility
- Recorded vital signs for residents to monitor their health status. assist with doctors appointments help resident that is in a wheelchair on transportation van making sure they're locked down secured safely before we pull off
CNA - Certified Nursing Assistant
Bluebird Homecare
Charlotte, NC
09.2015 - 01.2019
- Provided daily care for Alzheimer's and dementia patients, including bathing, feeding, and monitoring vital signs.
- Provided support for Bluebird Homecare clients with personal hygiene tasks, including bathing and dressing.
- Regularly assessed and documented clients' vital signs, promptly reporting any changes to nursing staff.
- Assisted clients with safe transfers and repositioning to enhance mobility and comfort.
Billing Customer Service Representative
Convergent
Charlotte, NC
06.2014 - 11.2018
- Resolved billing inquiries by applying company policies and utilizing account records to ensure accurate information.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled customer inquiries through phone, email, and chat support channels.
- Verified customer information before updating account files and notes.
- Documented customer interactions in CRM systems to maintain accurate records and support service quality.
- Routed complex inquiries to supervisors and specialized teams to ensure timely resolution and customer satisfaction.
Customer Service Representative
Presbyterian Hospital
Charlotte, NC
07.2012 - 11.2014
- Processed admissions paperwork and gathered necessary patient information to ensure accurate records.
- Verified insurance coverage and updated patient registration records.
- Resolved patient concerns, contributing to smooth daily hospital operations.
- Explained hospital policies and service steps to patients and visitors.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected payment for transportation and accommodations from customers.
- Collecting patients' information billing insurance checking patient into waiting room
Education
High School diploma -
West Mecklenburg High School
Charlotte, NCSkills
- School bus driving
- Transport logistics
- Wheelchair safety compliance
- Patient assistance
- Vital sign monitoring
- Vehicle maintenance
- Safety protocols
- Patient record management
- Customer service
- Communication
Personal Information
Driving License: CDL B
Certification
- CDL B
- February 2024 to January 2027
- Class B commercial driver license
- CPR Certification
Timeline
Transportation
Charlotte Mecklenburg school
12.2023 - Current
Certified Nurse Assistant
Precision home HealthCare
04.2021 - 08.2022
CNA - Certified Nursing Assistant
Bluebird Homecare
09.2015 - 01.2019
Billing Customer Service Representative
Convergent
06.2014 - 11.2018
Customer Service Representative
Presbyterian Hospital
07.2012 - 11.2014
High School diploma -
West Mecklenburg High School