Summary
Overview
Work History
Education
Skills
Certification
Love to stay up to date on restoration technology and science.
Timeline
Generic

Ranson Nakhle

Mooresville,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Mitigation Manager

ADU Contractors
06.2023 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Performing inspections consisting of water, mold, and fire damage.
  • Selling water, mold, and fire damage jobs, then dispatching a team to mitigate/remediate the loss.
  • Helping homeowners with a claim on site, aiding them through the restoration process.
  • Documenting photos thoroughly throughout the project.
  • Maintaining customer service is my highest priority

Water Damage Technician

United Water Restoration Group
01.2023 - 06.2023
  • Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
  • Completed tear-down of existing structures and prepared for new construction.
  • Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
  • Worked safely in disaster environment by adhering to company and quality procedures.
  • Collected payments and discussed results of work with customers.

Project Manager

Restoration 1
06.2020 - 08.2022
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Performed daily monitors for water damage losses
  • Performed water, mold, and fire inspections
  • Built estimates using xactimate
  • Responded to insurance adjuster emails for claims
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Monitored project progress, identified risks and took corrective action as needed.

Education

GED -

Central Piedmont Community College
Charlotte, NC
08.2011

Skills

  • Emergency Response
  • Quality Assurance
  • Decision Making
  • Risk Assessment
  • Team Leadership
  • Training Development
  • Time Management
  • Disaster Recovery
  • Project Planning
  • Customer Service
  • Teamwork and Collaboration
  • Problem Solving

Certification

WRT- Water Damage Restoration Technician


ASD- Applied Structural Drying


AMRT- Applied Microbial Remediation Technician


FSRT- Fire and Smoke Restoration Technician


OCT- Odor Control Technician

Love to stay up to date on restoration technology and science.

Restoration Industry standard is a goal I strive to maintain. I follow the IICRC Guidelines to the best of my ability during any loss. I provide that through the use of up to date, modern usage of restoration technology, whilst also staying up to date with the currect S500 and S520. I'm usually up late nights watching youtube videos, or browsing the web looking for better ways to dry out someones home, or simply a better way way at locating hidden damages. One of my personal favorites is the usage of the infrared tech from Flir, as well as the usage of Docusketch/ Matterport to properly document losses and bring that over to perfectly build an estimate for Xactimate. 

Timeline

Mitigation Manager

ADU Contractors
06.2023 - Current

Water Damage Technician

United Water Restoration Group
01.2023 - 06.2023

Project Manager

Restoration 1
06.2020 - 08.2022

GED -

Central Piedmont Community College

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Ranson Nakhle