Ranuka Ramroop
Queen,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Jomashop
Brooklyn, NY
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Promptly responded to inquiries and requests from prospective customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Accounting Assistant
Jomashop
Brooklyn, NY
10.2020 - 09.2021
- Transferred data and documents to facilitate system migration and software updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Matched purchase orders with invoices and recorded necessary information.
- Used accounting software to prepare weekly and monthly financial reports.
Education
BBA - Finance
Queens College of The City University of New York
Flushing, NY05.2024
Skills
- Managing Multiple Tasks
- Problem-Solving Ability
- Customer Relationship Management
- Understanding Customer Needs
- Microsoft Excel
- Credit Card Payment Processing
Timeline
Customer Service Representative
Jomashop
09.2021 - Current
Accounting Assistant
Jomashop
10.2020 - 09.2021
BBA - Finance
Queens College of The City University of New York