Rany Tan
Medical Assistant
Cleveland,OH
Summary
Conscientious, highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Offers strong dedication to informed patient care, administrative and clinical excellence and confidentiality. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Positive and upbeat with excellent communication skills. Patient-oriented with proficiency in handling emergency situations. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant/Clinical Coordinator
Nelson Advisory, LLC.
12.2018 - Current
- Managed the day-to-day operations of the medical office, including patient scheduling and registration.
- Verified patient insurance coverage, explained benefits, and processed billing and claims submission, ensuring accuracy and compliance with insurance requirements.
- Utilized Electronic Health Records (EHR) systems to maintain patient records, track appointments, and manage billing.
- Collaborated with healthcare providers to ensure accurate and complete medical documentation.
- Utilized ICD-10, CPT, and HCPCS coding systems to assign appropriate codes for diagnosis and procedures.
- Collaborated with healthcare providers and staff to clarify billing information and resolve discrepancies.
- Assisted providers with patient examinations, in office and at healthcare facilities.
- Recorded patient medical histories and vital signs accurately in electronic health records (EHR) system.
- Assisted in implementing telehealth services, ensuring patients had access to virtual appointments, and provided technical support to patients and healthcare providers.
- Monitored patients' progress and adjusted treatment plans as necessary to optimize symptom relief.
- Collaborated with healthcare providers to ensure seamless integration of therapy with other treatments.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Presented feedback on current and new procedures at weekly clinical meetings.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Organized systems for tracking patient records to improve ease of retrieval.
- Built strong relationships with patients and families for optimized care satisfaction.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Maintained patient confidentiality and protected sensitive information by adhering to HIPAA regulations and organizational privacy policies.
- Assisted in the development of staff schedules, ensuring adequate coverage during high-volume periods and minimizing overtime expenses.
- Served as a resource for both patients'' families regarding treatment plans or concerns about their loved ones'' care journey.
- Optimized clinic workflows by evaluating processes for efficiency gains and implementing changes where needed.
- Developed strong relationships with community partners to enhance referral networks and increase access to care for underserved populations.
- Facilitated seamless transitions between care settings by collaborating with case managers, discharge planners, and other healthcare professionals.
- Ensured compliance with federal, state, and local regulations by maintaining accurate documentation and record-keeping systems.
- Contributed to the development of new clinical programs by researching industry trends, identifying gaps in services, and proposing innovative solutions.
- Promoted a positive work environment by fostering open communication and resolving conflicts among staff members.
- Streamlined patient scheduling and appointment management to minimize wait times and improve overall satisfaction.
- Improved patient care by implementing efficient clinical processes and coordinating interdisciplinary team meetings.
Medical Assistant
CryoCare Health and Recovery
10.2016 - 04.2018
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Assisted sales department in upselling services, increasing revenue through upgrades and add-on packages.
- Improved patient satisfaction by promptly addressing concerns and providing necessary information regarding treatment plans.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Ensured compliance with OSHA regulations by implementing safety protocols throughout the facility''s daily operations.
- Aided in the creation of marketing materials to promote awareness of available services within the community outreach initiatives led by the medical office administration team.
Home Health Aide/Certified Medical Assistant
Holistic Home Health, LLC
05.2011 - 05.2016
- Improved patient comfort by providing compassionate and attentive care to individuals with various health conditions.
- Enhanced patient recovery by assisting with daily living activities such as bathing, dressing, and grooming.
- Monitored vital signs and reported changes in health status to healthcare professionals for timely intervention.
- Assisted patients with mobility exercises, promoting increased independence and overall wellbeing.
- Maintained a clean and safe home environment for patients, reducing the risk of infections or accidents.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Administered medication under nurse supervision, ensuring accurate dosages and adherence to medical guidelines.
- Provided emotional support to patients and their families during challenging times, fostering positive relationships.
- Educated patients on healthy lifestyle choices and self-care techniques, empowering them to take charge of their own wellbeing.
- Aided in meal preparation according to specific dietary requirements, contributing to better nutrition management for patients.
- Transported patients to doctor appointments or other outings, enabling them to maintain social connections and enjoy community events.
- Conducted regular safety checks on assistive devices such as wheelchairs or walkers, ensuring proper functioning at all times.
- Implemented appropriate interventions based on individual patient needs assessment results.
- Documented daily activities and progress reports for accurate record-keeping and efficient communication among caregivers team members.
- Assisted patients in maintaining personal hygiene routines, enhancing their overall quality of life.
Certified Medical Assistant
Cleveland Clinic
01.2011 - 04.2011
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
Certified Medical Assistant
Cleveland Clinic Sports Health Center
02.2010 - 07.2010
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Collaborated with healthcare team members to develop customized care plans tailored to individual patient needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Centrifuged blood samples as outlined in clinical protocols.
Patient Care Coordinator
University Hospital
08.2008 - 10.2009
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Certified Medical Assistant
Cleveland Clinic
02.2007 - 08.2008
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Streamlined patient flow by efficiently conducting initial assessments and prioritizing urgent cases.
- Enhanced patient care by assisting physicians in examinations, diagnostic tests, and treatment plans.
- Demonstrated excellent problem-solving skills when addressing complex patient concerns or navigating unexpected challenges during shifts.
- Exhibited strong interpersonal skills while interacting with diverse patient populations, fostering a welcoming and supportive environment for all individuals seeking medical care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Associate Degree in Nursing - Registered Nurse
Cuyahoga Community College
Cleveland, OH05.2025
Associate of Applied Science - Medical Assistant
Bryant & Stratton College
Parma, Oh12.2007
Skills
- Patient Information
- Emergency Situations
- Nursing Staff Support
- Medication Side Effect Knowledge
- Data Entry Knowledge
- Physical Assessment
- Personnel Counseling
- Patient Education
- Clinical Supervision
- HIPAA Compliance
- Clinical Data Collection
- Patient Flow Coordination
- Direct Patient Care
- Data Input
- Clinical Judgment
- Clinical Care
- Progress Monitoring
- Good Clinical Practice
- Process Improvement
- Medical Records Management
Certification
Basic Life Support
Cryotherapy Technician
Mental Health First Aid
Timeline
Medical Assistant/Clinical Coordinator
Nelson Advisory, LLC.
12.2018 - Current
Medical Assistant
CryoCare Health and Recovery
10.2016 - 04.2018
Home Health Aide/Certified Medical Assistant
Holistic Home Health, LLC
05.2011 - 05.2016
Certified Medical Assistant
Cleveland Clinic
01.2011 - 04.2011
Certified Medical Assistant
Cleveland Clinic Sports Health Center
02.2010 - 07.2010
Patient Care Coordinator
University Hospital
08.2008 - 10.2009
Certified Medical Assistant
Cleveland Clinic
02.2007 - 08.2008
Associate Degree in Nursing - Registered Nurse
Cuyahoga Community College
Associate of Applied Science - Medical Assistant
Bryant & Stratton College
Basic Life Support
Cryotherapy Technician
Mental Health First Aid
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