Raoul Paolo Zamora
Chicago,IL
Summary
Proven leader in customer service and human resources, adept at resolving conflicts and enhancing customer loyalty, demonstrated at Amreicare Technical School. Skilled in problem-solving and active listening, I excel in improving customer satisfaction and employee relations. My approach has significantly boosted team efficiency and client retention, showcasing a commitment to excellence and continuous improvement.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Amreicare Technical School
05.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Human Resources Manager
Brentwood North Healthcare & Rehabilitation Centre
05.2003 - 09.2014
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
Education
Marketing
University of The Eas
Manila, Philippines Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Complaint Handling
- Complaint resolution
- Appointment Scheduling
- Customer satisfaction measurement
Timeline
Customer Service Representative
Amreicare Technical School
05.2023 - 09.2023
Human Resources Manager
Brentwood North Healthcare & Rehabilitation Centre
05.2003 - 09.2014
Marketing
University of The Eas
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