RAOUTIE ROHONI SAMUEL
Richmond Hill,NY
Summary
Facilitate positive experiences and prompt resolution of complaints and issues. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Overview
15
15
years of professional experience
Work History
Insurance Specialist
Big Apple Insurance Brokerage
09.2021 - 06.2024
- Administrative clerical work.
- Bind business auto policies-hired and non owned.
- Handle disability renewals.
- Make payments to whole sale brokers and write detailed notes in the system
- Call clients for payments via ach / credit card.
- Create and handle invoices.
- Process credit card transactions on merchant website.
- Respond to emails in a timely manner based on importance and problem solve for resolution.
- Handle cancellations and reinstatements.
- Make collection calls on a weekly basis.
Facility Manager
Safeguard Self Storage
10.2015 - 01.2021
- Assist customers in renting storage spaces, clean storage spaces, maintain facility, work on minimizing delinquency with our customers, help maximize occupancy while competing with our competitors and work on increasing revenue.
- We certify unpaid delinquent customers who end up in auction and hold auctions on an online website which I prepare and post.
- We make collections calls on a weekly basis.
- Accept payments. Fills out paper work, check storage units for vacancies and conducts liquidation of items abandoned by renters, maintain records and contracts.
- Any maintenance needed in our building we send out requests to have work done on a timely manner.
- Update excel spreadsheet daily on timely manner.
- Managed a 5 story building with 553 units.
- Managed daily operations, office cleanliness and organization.
Store Manager
Radio Shack
01.2012 - 01.2015
- Responsibilities involve managing and developing employee's skills to provide excellent customer service and to drive sales for profit margin.
- Manager duties include inventory control, visual merchandising for customer satisfaction, creating a dynamic atmosphere for advanced learning for employees; training, staffing, maintaining payroll, and analyzing the business needs and therefore creating employee goals to improve metrics while executing company initiatives.
Assistant Manager
Radio Shack
01.2010 - 01.2012
- As an assistant store manager I was able to oversee all the day to day activities in the store with or without the manager's absence.
- You keep track of inventory, cash deposits, work on merchandising strategies, and keep track of sales goals daily, weekly and for the period.
- You develop and train sales employees with the highest level of customer service and knowledge of the products we sell.
- Work in collaboration with the manager to create a fun, dynamic, and competitive environment where we offer great customer service and drive for positive results.
Sales Associate
Radio Shack
07.2009 - 02.2010
- Sales associate / Customer service representative.
- Assisted customers with answering questions if needed about the different products the company sold.
- Completed credit and cash transactions at register.
- Worked on visual management and completed inventory checks with manager guidance.
Education
Some College (No Degree) - ENGLISH LANGUAGE ARTS
Hunter College Of The City University Of New York
New York, NYHigh School Diploma -
Boys And Girls High School
Brooklyn, NY09.2003
Skills
- Planning and scheduling
- Organized
- Customer service-oriented
- Consistently meet goals
- Verbal and written communication
- Deadline-oriented
- Timeline management
- Efficient multi-tasker
Timeline
Insurance Specialist
Big Apple Insurance Brokerage
09.2021 - 06.2024
Facility Manager
Safeguard Self Storage
10.2015 - 01.2021
Store Manager
Radio Shack
01.2012 - 01.2015
Assistant Manager
Radio Shack
01.2010 - 01.2012
Sales Associate
Radio Shack
07.2009 - 02.2010
Some College (No Degree) - ENGLISH LANGUAGE ARTS
Hunter College Of The City University Of New York
High School Diploma -
Boys And Girls High School
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