Michelle Flinchem
Sheridan,IN
Summary
Dedicated dental and medical administrative assistant with over 20 years of comprehensive experience in diverse healthcare settings. Expertise includes patient assistance, billing, and accounts receivable management. Proven ability to enhance operational efficiency and deliver exceptional patient care through strong organizational skills and attention to detail. Committed to fostering a positive environment for patients and colleagues while ensuring seamless administrative support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Oyler Dentistry
Zionsville, IN
04.2017 - 03.2020
- Processed insurance claims efficiently, ensuring timely reimbursement for dental services provided.
- Reviewed patient files to verify insurance eligibility and coverage details accurately.
- Coordinated with dental staff to clarify treatment plans and communicate insurance requirements effectively.
- Resolved discrepancies in claims through detailed communication with insurance providers and patients.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
Office Manager
Dr Michael Bettner DDS
Noblesville, IN
07.2016 - 02.2017
- Responsible for daily operations of a general dental practice.
- Responsibilities included patient scheduling, treatment planning and account management.
- Also insurance verification, payroll processing and any duties associated with running a dental practice.
Front office/Insurance Specialist/Surgery Coordinator/AR
IOMSA
Fishers, IN
02.2014 - 04.2016
- Responsible for daily operations of a four doctor oral surgery practice.
- Responsibilities included making appointments, verifying insurance, presenting treatment plans and going over financial arrangements.
- Did scheduling for hospital procedures and posting those procedures.
- Responsible for posting all insurance payments and adjustments for patient accounts.
Administrative Assistant
Dr Katie Eynon Orr
Indianapolis, IN
06.2012 - 06.2013
- Responsible for daily operations of a general practice.
- Responsibilities included patient scheduling, treatment planning, account management and duties related to daily patient care.
Administrative Assistant
Midwest Eye Institute
Indianapolis, IN
04.2006 - 06.2012
- Responsible for daily operations of a two doctor Ophthalmology office.
- Responsibilities included payroll reports, monthly and quarterly reports.
- Checking insurance verification.
- Also checked on copay and deductible information.
- Took all new patient referrals and triage patient phone calls.
Business Assistant
Creative Smiles/Heartland Dental Care
Greenfield, IN
11.2003 - 10.2005
- Responsible for daily operations of a general dental practice.
- Responsibilities included payroll, expense reports, monthly and quarterly reports, accounts receivable and payable, insurance claims and scheduling.
Education
Dental Assisting -
PCI
Indianapolis, IN01.1995
Skills
- Hospital scheduling
- Treatment planning
- Posting procedure charges
- Financial Arrangements
- Verifying insurance benefits
- Accounts Receivable
- Documentation
- Claims management
Certification
Dental Radiology, Indianapolis, IN
Timeline
Insurance Specialist
Oyler Dentistry
04.2017 - 03.2020
Office Manager
Dr Michael Bettner DDS
07.2016 - 02.2017
Front office/Insurance Specialist/Surgery Coordinator/AR
IOMSA
02.2014 - 04.2016
Administrative Assistant
Dr Katie Eynon Orr
06.2012 - 06.2013
Administrative Assistant
Midwest Eye Institute
04.2006 - 06.2012
Business Assistant
Creative Smiles/Heartland Dental Care
11.2003 - 10.2005
Dental Assisting -
PCI