Michaela Chelberg
Albertville,MN
Summary
Compassionate and outgoing healthcare professional with a commitment to providing a positive healthcare experience. Strong communicator with multiple years of customer service experience.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
MNGI Digestive Health
Minneapolis, Minnesota
07.2025 - Current
- Coordinated scheduling of medical procedures and tests, optimizing workflow within hospital environment.
- Enhanced patient care experience by facilitating communication between patients and healthcare providers.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Provided empathetic support to distressed patients facing serious health challenges, ensuring their needs were addressed.
- Trained new staff on patient coordination protocols and EHR system usage for consistency in operations.
- Maintained accurate patient records within electronic health record (EHR) systems for compliance and efficiency.
Client Care Specialist
Vetcor
Corcoran, MN
03.2020 - Current
- Assisted clients with inquiries, facilitating effective communication and timely problem resolution.
- Coordinated scheduling for veterinary appointments, improving client satisfaction and optimizing clinic workflow.
- Educated pet owners on services and products, enhancing understanding of pet health needs.
- Educated pet owners on services and products, promoting awareness of pet health needs.
- Trained new staff on customer service protocols and best practices.
Scheduler
MNGI Digestive Health
Minneapolis, MN
06.2024 - 07.2025
- Coordinated patient scheduling, enhancing clinic workflow and minimizing appointment conflicts.
- Managed electronic health record (EHR) systems, ensuring accuracy of patient information.
- Organized appointments for lab testing and medical procedures, facilitating seamless patient care.
- Managed over 30 daily calls, ensuring efficient handling of diverse inquiries.
- Resolved conflicts and managed challenging calls to ensure customer satisfaction.
Customer Service Manager
Supervalu Inc
03.2017 - 08.2020
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Took control of customer issues and followed problems through to resolution.
- Developed and implemented customer service training programs to enhance team performance.
- Collaborated with cross-functional teams to improve service delivery processes and customer satisfaction.
- Analyzed customer feedback data to identify trends and drive improvements in service quality.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MNSkills
- EHR management
- Known medical terminology
- HIPAA adherence
- Hospital scheduling
- Effective communication
- Task prioritization
- Dependable
Timeline
Patient Coordinator
MNGI Digestive Health
07.2025 - Current
Scheduler
MNGI Digestive Health
06.2024 - 07.2025
Client Care Specialist
Vetcor
03.2020 - Current
Customer Service Manager
Supervalu Inc
03.2017 - 08.2020
High School Diploma -
Coon Rapids High School