Madeline Hall
Los Angeles,CA
Summary
Pre-licensed Clinical Mental Health Counselor skilled in leadership within PHP and residential settings. Proven track record in enhancing client outcomes through trauma-informed care and evidence-based practices. Committed to advancing clinical licensure while fostering program development and integrated care for improved service delivery.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Highlands Dermatology
Cookeville, Tennessee
04.2016 - 09.2020
- Coordinated patient appointments and managed scheduling for dermatology services.
- Assisted patients with insurance verification and benefits inquiries efficiently.
- Provided clear communication between patients and dermatology providers.
- Prepared patient charts and ensured accurate documentation of medical histories.
- Handled incoming calls and addressed patient concerns with professionalism.
- Educated patients on post-treatment care and follow-up appointments clearly.
- Collaborated with clinical staff to streamline patient flow in the office.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Clinical Manager - Partial Hospitalization Program (PHP)
Residential Addiction Treatment Center
Nashville, USA
11.2024 - 03.2026
- Developed and launched a PHP program connecting residential care to outpatient services with measurable client retention improvements.
- Led PHP clinical team operations ensuring consistent treatment delivery and staff accountability.
- Facilitated weekly clinical meetings to enhance treatment plans and address complex cases.
- Mentored staff through regular supervision, strengthening clinical competencies and addressing care gaps.
- Provided individual and group therapy using CBT and DBT to reduce relapse risk and improve coping skills.
- Conducted comprehensive biopsychosocial assessments to develop individualized treatment plans with measurable goals.
- Maintained timely clinical documentation to ensure care continuity and meet regulatory compliance.
- Collaborated with multidisciplinary teams to coordinate integrated care and improve client outcomes.
- Implemented trauma-informed relapse prevention strategies resulting in measurable improvements in client stability.
Primary Therapist - Residential Level of Care
Residential Addiction Treatment Center
Nashville, USA
04.2023 - 11.2024
- Provided individual CBT and exposure therapy to adults with OCD and anxiety, producing measurable symptom reduction.
- Built strong therapeutic alliances that fostered client engagement and increased treatment adherence.
- Conducted comprehensive assessments and case conceptualizations to inform and enhance treatment planning under supervision.
- Maintained accurate clinical documentation and treatment progress notes that met professional standards, ensuring continuity of care.
Clinical Intern / Practicum Therapist
Private Practice Setting
Nashville, USA
Education
Bachelor of Science - Psychology And Business
University of Tennessee
Knoxville, TN05-2021
Master of Arts - Clinical Mental Health Counseling
Belmont University
Nashville, TNSkills
- EHR management
- Patient scheduling
- Appointment scheduling
- Scheduling
- Patient records
- Clinical reporting
- Workflow Management
- Addiction Treatment
- OCD & Anxiety Disorders
- Individual Therapy
- Group Therapy
- Treatment strategies
- CBT
- DBT
- Trauma care
- Exposure therapy
- Relapse management
- Grief & Loss
- Emotion management
- Coping strategies
- Program development
- Program design
- Team Coordination
- Team leadership
- Collaborative care
- Communication
- Interpersonal Skills
- Time Management
- Organization
- Attention to Detail
- Problem-Solving
- Critical Thinking
- Ethical Practice
- Confidentiality standards
- Relationship building
- Ethical Practice
Personal Information
Title: Pre-Licensed Clinical Mental Health Counselor
Additional Information
Pre-Licensed Clinical Mental Health Counselor, Practicing under clinical supervision in accordance with state licensure requirements, Led PHP clinical team operations ensuring consistent treatment delivery and staff accountability., Developed and launched a PHP program connecting residential care to outpatient services with measurable client retention improvements., Facilitated weekly clinical meetings to refine treatment plans and resolve complex cases efficiently., Mentored staff through regular supervision improving clinical competencies and reducing care gaps., Provided individual and group therapy using CBT and DBT to reduce relapse risk and improve coping skills., Conducted comprehensive biopsychosocial assessments to develop individualized treatment plans with measurable goals., Maintained timely clinical documentation to support care continuity and compliance with regulatory standards., Collaborated with multidisciplinary teams to coordinate integrated care and improve client outcomes., Implemented trauma-informed relapse prevention strategies resulting in measurable improvements in client stability., Provided individual CBT and exposure therapy to adults with OCD and anxiety, producing measurable symptom reduction., Conducted comprehensive assessments and case conceptualizations to guide treatment planning under supervision., Maintained accurate clinical documentation and treatment progress notes meeting professional standards., Built strong therapeutic alliances that improved client engagement and treatment adherence.
Timeline
Clinical Manager - Partial Hospitalization Program (PHP)
Residential Addiction Treatment Center
11.2024 - 03.2026
Primary Therapist - Residential Level of Care
Residential Addiction Treatment Center
04.2023 - 11.2024
Patient Care Coordinator
Highlands Dermatology
04.2016 - 09.2020
Clinical Intern / Practicum Therapist
Private Practice Setting
Bachelor of Science - Psychology And Business
University of Tennessee
Master of Arts - Clinical Mental Health Counseling
Belmont University