Mackayla Luce
Chelsea,ME
Summary
Detail-oriented Patient Care Coordinator with expertise in electronic health records management, insurance verification, and appointment scheduling. Proven ability to enhance patient communication and streamline workflow for optimal care delivery.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Central Maine Dentistry
Manchester, ME
06.2020 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Communicated with patients, families, and healthcare providers about treatment plans and progress updates.
- Assisted patients with insurance checks and payment plans for treatment.
- Entered patient records into electronic health record systems to support accuracy and compliance.
- Collaborated with dental team to enhance patient visit experiences and streamline daily workflow.
- Scheduled appointments for patients and coordinated follow-up visits.
- Scheduled patient appointments to maintain an organized dental office calendar.
- Supported patient care staff by managing schedules and handling communications.
Patient Care Coordinator
Mid Maine Oral Surgery
Waterville, ME
02.2018 - 06.2020
- Coordinated patient appointments and ensured efficient scheduling at dental practice.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Assisted patients with insurance verification and financial arrangements for treatments.
- Communicated effectively with dental team to enhance patient experience and workflow.
- Educated patients on treatment plans and post-care instructions for better understanding.
- Handled patient inquiries and resolved concerns promptly to maintain satisfaction levels.
- Oversaw front desk operations, greeting patients and managing incoming calls professionally.
Education
Some College (No Degree) - Medical Coding And Billing
University of Phoenix
OnlineSkills
- EHR management
- Insurance verification
- Appointment scheduling
- Data management
- Patient communication
- Relationship management
Timeline
Patient Care Coordinator
Central Maine Dentistry
06.2020 - Current
Patient Care Coordinator
Mid Maine Oral Surgery
02.2018 - 06.2020
Some College (No Degree) - Medical Coding And Billing
University of Phoenix