Shannon Reding

• Completed patient registration procedures, inputting information accurately to fulfill provider, facility, and legal requirements.
• Obtained informed consent and payment documentation from patients, ensuring proper filing in the system for compliance.
• Maintained accurate records of all patient care activities using electronic health record systems.
• Verified documentation methodically to eliminate critical errors, ensuring accurate care delivery and timely payments.

• Managed appointment scheduling and service workflow efficiently.
• Assisted customers in understanding service options and recommendations.
• Communicated effectively with technicians about service needs and updates.
• Checked in vehicles, obtained customer information, and verified warranties prior to service appointments.
• Coordinated follow-up communications to ensure customer satisfaction post-service.
• Supported inventory management by tracking parts and supplies availability.
• Maintained cleanliness of the reception area and ensured that all areas were adequately supplied with necessary materials.

• Assisted customers with service inquiries and vehicle concerns.
• Scheduled appointments and managed service technician workflows.
• Collaborated with technicians to ensure timely vehicle repairs and services.
• Managed parts inventory and ordered supplies as needed for operations.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Resolved customer complaints in an efficient and courteous manner.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Coordinated with vendors on delivery schedules in order to meet customer demands.

• Reviewed daily sales figures and generated weekly and monthly reports accordingly.
• Organized promotional events such as trade shows or conferences in order to attract more customers.
• Managed accounts receivable processes including invoicing customers accurately and collecting payments promptly.
• Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
• Managed employee schedules and daily assignments.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Resolved customer complaints in a timely manner while ensuring satisfaction.