Ximena Johnson
Fargo,ND
Summary
Dedicated Patient Care Coordinator with a strong focus on patient relationship management and data accuracy. Skilled in navigating complex insurance processes and enhancing patient experiences through effective communication and problem resolution.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Care Coordinator
701 Chiropractic and Rehab
Fargo, North Dakota
02.2025 - Current
- Processed, submitted, and tracked insurance claims per payer rules to minimize denials and accelerate reimbursement.
- Designed and implemented office workflows to streamline operations and reduce rework.
- Managed A/R and A/P: posted payments, reconciled accounts, and resolved discrepancies.
- Maintained QuickBooks for invoicing, payment posting, and basic financial reporting.
- Verify insurance eligibility and benefits; handle inbound calls and provide timely, professional patient support.
Patient Access Representative
Sanford Health
Fargo, North Dakota
05.2025 - 12.2025
- Registered and checked in patients, verifying demographics, insurance benefits, and required consents with a focus on accuracy and privacy.
- Verified coverage and benefits, obtained authorizations when needed, and collected copays/coinsurance while clearly explaining financial responsibility.
- Scheduled appointments and coordinated referrals, ensuring complete documentation and efficient patient flow.
- Handled high-volume phone and in-person inquiries, de-escalating concerns and providing clear next-step instructions.
- Entered data into EHR/billing systems with high attention to detail; safeguarded PHI and complied with HIPAA and organizational policies.
- Partnered with clinical teams to resolve registration issues and support a positive patient experience.
Education
Health Services
North Dakota State University
Fargo, NDSkills
- Insurance verification
- Claims processing
- Patient relationship management
- Data accuracy assurance
- Workflow optimization
- Financial reporting
- EHR management
- Organizational skills
- Medical terminology
- Beginner Proficiency in SQL
Languages
Spanish
Professional
Certification
CCCA - Certified Chiropractic Clinical Assistant
Timeline
Patient Access Representative
Sanford Health
05.2025 - 12.2025
Patient Care Coordinator
701 Chiropractic and Rehab
02.2025 - Current
Health Services
North Dakota State University