Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Nhi Nguyen

Richmond,TX

Summary

Detail-oriented healthcare professional skilled in patient coordination, scheduling, and office operations. Strong communication and workflow optimization abilities with a focus on improving patient satisfaction and administrative efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Coordinator

Sugarland Women's Care
Sugar Land, TX
09.2022 - Current
  • Coordinated patient follow-up care and tracked recovery.
  • Facilitated communication across patients, families, and providers.
  • Managed appointment scheduling and workflow accuracy.

Office Manager

IQ Viet My
01.2021 - 02.2025
  • Implemented office procedures to increase efficiency.
  • Handled customer inquiries and strengthened client relationships.
  • Oversaw scheduling, delegation, and staff performance.

Tutor

IQ Viet My
01.2019 - 12.2021
  • Delivered personalized lesson plans.
  • Guided students through complex concepts.
  • Provided detailed academic feedback.

Assistant Manager

Barclay Asian Grill
01.2017 - 12.2019
  • Supported daily operations and cross-department coordination.
  • Ensured exceptional customer service.
  • Monitored task quality and workflow consistency.

Education

Master of Healthcare Information and Management -

Texas State University
San Marcos, TX
05.2027

B.S. - Healthcare Administration

University of Houston–Clear Lake
05.2023

Associate of Science - Science

Lone Star College
01.2020

Skills

  • Patient Scheduling
  • EHR Management
  • Office Administration
  • Customer Service
  • Workflow Optimization
  • Leadership & Training
  • Professional Communication

Certification

  • Quality Improvement in Healthcare Organizations — Coursera
  • Healthcare Organizations and the Health System — Coursera

LANGUAGES

English — Professional
Vietnamese — Native/Bilingual
Spanish — Basic

Timeline

Patient Coordinator

Sugarland Women's Care
09.2022 - Current

Office Manager

IQ Viet My
01.2021 - 02.2025

Tutor

IQ Viet My
01.2019 - 12.2021

Assistant Manager

Barclay Asian Grill
01.2017 - 12.2019

B.S. - Healthcare Administration

University of Houston–Clear Lake

Associate of Science - Science

Lone Star College

Master of Healthcare Information and Management -

Texas State University