Detail-oriented healthcare professional skilled in patient coordination, scheduling, and office operations. Strong communication and workflow optimization abilities with a focus on improving patient satisfaction and administrative efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Sugarland Women's Care
Sugar Land, TX
09.2022 - Current
Coordinated patient follow-up care and tracked recovery.
Facilitated communication across patients, families, and providers.
Managed appointment scheduling and workflow accuracy.
Office Manager
IQ Viet My
01.2021 - 02.2025
Implemented office procedures to increase efficiency.
Handled customer inquiries and strengthened client relationships.
Oversaw scheduling, delegation, and staff performance.
Tutor
IQ Viet My
01.2019 - 12.2021
Delivered personalized lesson plans.
Guided students through complex concepts.
Provided detailed academic feedback.
Assistant Manager
Barclay Asian Grill
01.2017 - 12.2019
Supported daily operations and cross-department coordination.
Ensured exceptional customer service.
Monitored task quality and workflow consistency.
Education
Master of Healthcare Information and Management -
Texas State University
San Marcos, TX
05.2027
B.S. - Healthcare Administration
University of Houston–Clear Lake
05.2023
Associate of Science - Science
Lone Star College
01.2020
Skills
Patient Scheduling
EHR Management
Office Administration
Customer Service
Workflow Optimization
Leadership & Training
Professional Communication
Certification
Quality Improvement in Healthcare Organizations — Coursera
Healthcare Organizations and the Health System — Coursera