Raoyin Chen

Google Cloud – Telemetry Service Team

• Led the VM Availability initiative as the tech lead, collaborating with cross-functional teams (Networking, SSD, GPU) to develop VM telemetry solutions, enhancing alerts and dashboards for proactive monitoring, which detected 100+ real issues before customers know (an increment of 100%) in 2 years.
• Spearheaded the Engineering Excellence Champion Program, driving initiatives to reduce technical debt and optimize operational processes. Implemented improvements that resulted in a 20% reduction in on-call tickets by refining playbooks and enhancing system reliability.

Developer Platform Team

• Led the development of the Facebook Test User Tool, enabling millions of third-party developers to seamlessly create, edit, update, and remove test users for their platform apps, improving testing efficiency and developer experience.
• Directed the creation of Integrity System Platform, standardizing and automating the audit process for platform apps, resulting in a 90% reduction in manual review time and significantly improving compliance efficiency.

Host Provisioning Service Team

• Led the refactoring of a monolithic bare-metal host provisioning service into a microservices architecture, optimizing performance and reducing provisioning workflow runtime by 20%.
• Designed and implemented end-to-end pre-production test stacks, cutting the team's waiting time from 3 hours to zero, accelerating development cycles and improving operational efficiency.

Alexa Communication Team

• Designed an on-demand device registration strategy leveraging AWS Simple Queue Service (SQS), optimizing resource utilization and achieving $6,000+ monthly cost savings on server expenses.
• Developed and implemented an exponential back-off retry strategy for device registration requests using AWS SQS, enhancing system availability from 99% to 99.9%, ensuring greater reliability and scalability.