Raphael Awe
Parkville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Operations Agent
SOUTHWEST AIRLINES
08.2022 - Current
- Provides legendary Customer Service by assuring weight and balance of aircraft, Efficient boarding of aircraft Coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance.
- Understands FAA, TSA, and airport regulations and verifies compliance.
Interior Aircraft Supervisor
NATIONAL AVIATION SERVICES
12.2022 - 07.2022
- Responsible for overseeing and assisting in comprehensive cleaning of aircraft interiors
- Providing thorough security checks on aircraft
- Putting security seals on aircraft after completing cleaning and security check
- Make sure all operations are done effectively and promptly.
Project Associate
Park Moving and Storage
01.2018 - 01.2022
- Managed support team, and ensured that all team members delivered services to high and consistent standard and by client’s requirements.
- I worked with clients to devise and deliver feasibility studies, proposals, and financial budgetary control requirements.
- Established and maintained health and safety standards related to project
- Planned, executed, and controlled assigned projects, ensuring work complied with contractual requirements.
- Updated customers and senior leaders on progress and roadblocks.
- Responsible for delivery of projects in terms of timescales and achieving budget
IT Support Specialist
Global Journadex Company
01.2014 - 01.2018
- Consulted with IT managers and other departments as required.
- Provided IT assistance to staff and customers.
- Trained end-users on hardware functionality and software programs.
- Monitored hardware, software, and system performance metrics.
- Updated computer software, hardware and systems.
- Maintained databases and ensured system security.
- Documented processes and performed diagnostic tests
- Kept track of technological advancements and trends in IT support.
Help Desk
Global Journadex Company
01.2012 - 01.2014
- Responded to queries via chat, email, or phone.
- Trained other staff members on troubleshooting and diagnosing problems.
- Provided technical assistance for questions and problems; resolved problems with networks and other computer systems.
- Diagnosed system errors and other issues.
- Followed up with customers to ensure full resolution of issues.
Education
Associate degree -
Baltimore City Community College
Baltimore, Maryland01.2024
Certificate - Information Technology
Google Course Certificates USA
Online01.2021
Bachelor of Science -
University of Ibadan
Ibadan, Nigeria01.2010
Skills
- Problem-solving skills
- Teamwork and Collaboration
- Time management and Organization
- Customer service skills
- Adaptability and Flexibility
- Leadership skills
- Technical skills
- Emotional intelligence
Key Strengths And Expertise
- Budget Management
- Operations Management Skills
- Microsoft Office Suite
- Team Leadership
- Logistics Management
- Technical Skills
Career Focus
To work in an organization that offers an excellent opportunity to demonstrate and use talent, skills, experience, and knowledge toward the realization of the organization's objectives. A highly motivated individual with the utmost regard for results-oriented team efforts for set goals and accomplishments. Readily adapting to new ideas and or environments.
Timeline
Interior Aircraft Supervisor
NATIONAL AVIATION SERVICES
12.2022 - 07.2022
Operations Agent
SOUTHWEST AIRLINES
08.2022 - Current
Project Associate
Park Moving and Storage
01.2018 - 01.2022
IT Support Specialist
Global Journadex Company
01.2014 - 01.2018
Help Desk
Global Journadex Company
01.2012 - 01.2014
Associate degree -
Baltimore City Community College
Certificate - Information Technology
Google Course Certificates USA
Bachelor of Science -
University of Ibadan
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