Raphael Da Silva

• Sell car washes and memberships to customers (I currently hold the top place as most memberships sold within a month - 70 memberships)
• Load on cars through the wash tunnel, keeping a steady flow of cars and making sure customers are safe thorough the wash.
• Perform basic repairs and maintenance of the car wash equipment.
• Perform detailing services such as hand drying and polishing cars.
• Making sure common use areas are clean, including the lobby, break room and restrooms.
• Answering the phone and assisting customers with payment issues and cancelations/refunds
• Standing long periods of time and be exposed to weather.

Obs: This place just got rebranded as Cobblestone Auto Spa. It might still show up as Metro Express Carwash on Google

• Prepared orders, from Açaí Bowls to different recipes of smoothies
• Organized fridges, freezers and shelves were food were kept following FIFO method.
• Performed maintenance of the Ice Cream machine whenever needed
• Worked with Square system to charge customers and Issue refunds
• Worked with delivery apps such as Doordash, Uber Eats, Grubhub and Tapmango
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Assisted on the kitchen by chopping ingredients, washing dishes and preparing meals whenever needed.
• Assisted on the cleaning of the bathrooms.
• Managed and kept track of delivery apps.

• Restocked ice, condiments and snacks.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Replaced empty kegs and soda syrups.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Delivered food to customers at bar and tables.
• Learned how to make wide variety of mixed drinks.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Checked ID cards and verified bar guests were of legal age.
• Assisted cashiers with processing customer payments and documenting orders.
• Upsold daily specials and beverage promotions to exceed daily sales goals.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess beverage needs.
• Restocked Buffet trays.
• Assisted inside the kitchen whenever needed, by chopping ingredients, preparing meals, washing dishes.