Raphael Kirksey
Atlanta,GA
Summary
Accomplished Security Officer with a proven track record at Gridiron Protection, enhancing safety through expert surveillance and incident reporting. Skilled in CCTV monitoring and relationship building, I've significantly improved security measures. My adeptness in emergency response and superior customer service has fostered a safer, more secure environment for all.
Overview
17
17
years of professional experience
Work History
Security Officer
Gridiron Protection
03.2024 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Gaurd
Bevil Security
06.2023 - 01.2024
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Gaurd
Dynamic Security Inc
04.2022 - 12.2022
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Customer Service Representative
Electronic Merchant Services
05.2019 - 01.2021
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager
Krystal's Restaurant
01.2019 - 04.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Landscape Worker
Kesia
07.2015 - 04.2016
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Handled hedge, bush, and shrub trimming.
- Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
Unarmed Security Guard
Macys Department Store
09.2010 - 03.2011
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
Bottle Packer
PepsiCo
05.2008 - 07.2008
- Assisted in training new hires, ensuring they were well-versed in company policies and procedures.
- Complied with all relevant health and safety regulations while performing daily tasks, preventing accidents or injuries on the job site effectively.
- Demonstrated strong attention to detail when inspecting bottles for defects or damage before packaging.
- Prepared finished products for shipment, adhering to strict deadlines and customer requirements.
Education
High School Diploma -
Maynard Evans High
Orlando, FL03-2010
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Physical fitness
- Surveillance
- Emergency response
- Complex Problem-solving
- Relationship building and management
Timeline
Security Officer
Gridiron Protection
03.2024 - Current
Security Gaurd
Bevil Security
06.2023 - 01.2024
Security Gaurd
Dynamic Security Inc
04.2022 - 12.2022
Customer Service Representative
Electronic Merchant Services
05.2019 - 01.2021
Assistant Manager
Krystal's Restaurant
01.2019 - 04.2020
Landscape Worker
Kesia
07.2015 - 04.2016
Unarmed Security Guard
Macys Department Store
09.2010 - 03.2011
Bottle Packer
PepsiCo
05.2008 - 07.2008
High School Diploma -
Maynard Evans High
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