Raphael Peralta
Richmond,Tx
Summary
Experienced manager with a strong background in restaurant operations, overseeing daily shifts and ensuring compliance with service standards. Successfully trained team members on food safety practices and customer service protocols, resulting in improved team performance and customer satisfaction. Managed inventory control processes to minimize waste while maintaining adequate supply levels, contributing to operational efficiency. Demonstrated effective problem-solving skills by addressing customer concerns and resolving conflicts among staff, fostering a positive work environment.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Manager
McDonald’s
Richmond, TX
05.2021 - Current
- Managed McDonald's restaurant shifts and supervised crew members
- Trained McDonald's team members on service standards and station procedures
- Monitored food safety, cleanliness, and quality across McDonald's operations
- Coordinated McDonald's crew schedules and daily workflow
- Resolved customer concerns with prompt McDonald's service support
- Controlled cash handling and register accuracy during McDonald's shifts
- Reviewed inventory levels and ordered supplies for McDonald's restaurant
- Enforced company policies and supported McDonald's operational compliance
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Cashier
Taco Bell
Richmond, TX
04.2024 - 12.2025
- Processed Taco Bell counter orders using POS system and register transactions.
- Greeted guests and took accurate dine-in, drive-thru, and mobile orders.
- Handled cash, cards, and change according to Taco Bell payment procedures.
Education
Cinco Ranch High School
Katy, TXSkills
- POS systems
- Cash handling
- Inventory control
Schedule coordination
- Food safety compliance
- Team supervision
- Employee training
- Customer service
- Problem solving
- Operations management
- Workforce management
- Policy and procedure development
- Sales techniques
- Stakeholder management
- Staff management
- Staff training and development
- Schedule preparation
Languages
Spanish
Professional
Affiliations
- Like to game
- Like to go outside
- Very interactive with people
- Good at football
- Good with tech
Certification
- Food safety
Timeline
Cashier
Taco Bell
04.2024 - 12.2025
Manager
McDonald’s
05.2021 - Current
Cinco Ranch High School