Raphaela Lukangaw
Reno,NV
Summary
At Smiths Food And Drug, I excelled as a Baker/Assistant Manager, enhancing bakery operations by applying expert cake decorating and customer service skills. I led a team to improve product quality and efficiency, resulting in a significant increase in customer satisfaction. My innovative approach and ability to train staff on food safety protocols set new standards for excellence.
Overview
4
4
years of professional experience
Work History
Baker/ Assistant Manager
Smiths Food And Drug
Reno, NV
11.2020 - Current
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Produced consistently high-quality baked goods for customers.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Created appealing displays to showcase products in bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Trained and supervised new employees on bakery operations and procedures.
- Analyzed customer preferences to design and create tailored products.
- Assisted in planning and running promotional events and campaigns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Determined baking times for various items.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Followed food safety standards when handling ingredients.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Prepared frostings and other toppings for cakes and pastries.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Trained new employees on bakery methods and procedures.
- Replenished bakery items in display cases.
- Managed display cases to verify freshness and attractiveness of products.
- Packaged finished products for sale.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Yap High School
Fsm06.2005
Skills
- Food Safety
- Cake Decorating
- Kitchen Equipment Operation
- Customer Service
- Kitchen Safety
- French baking techniques
- Team Player
- Active listener
- Adaptive and creative
- Pastry preparation
- Recipe creation and conversion
- Management
- Quality Control
- Minimize ingredient waste
- Food safety and sanitation
- Traditional baked goods
- Stock Rotation
- Holiday baking
- Temperature Control
- Icings and fondant
- Batter and Filling Preparation
- Product presentation
- Waste Reduction
- Excellent math skills
- Opening and closing duties
Timeline
Baker/ Assistant Manager
Smiths Food And Drug
11.2020 - Current
High School Diploma -
Yap High School