Raphaela Michel
Fort Lauderdale
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution, and interpersonal communication. Proficient with project management, personnel training, and production scheduling. Sets examples for work ethic, punctuality, and quality.
Overview
5
5
years of professional experience
Work History
Dunkin Crew Member
Dunkin Donuts & Baskin Robbins
03.2021 - Current
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Upheld high standards of productivity and quality in operations.
After Care Counselor Volunteer
Debora Bleyer
04.2024 - 05.2024
- Volunteered at Stephan Foster Elementary school for a week to gain more experience with schoolaged children.
- Established rapport with the students
- Assisted with homework
- Supervised students during the hours of afterschool
Nursing Clinical Student Practical Nurse
The Legacy at Boca Raton
08.2021 - 12.2021
- Assisted in patient care by taking vital signs
- Provided emotional support to patients during difficult times or when communicating sensitive information.
- Measured and recorded patient height, weight, and other vital signs.
- Observed strict confidentiality and safeguarded all patient-related information.
Library Assistant Volunteer
Tyrone Bryant Library
07.2019 - 10.2019
- Assisted patrons in locating books, magazines, and other library materials.
- Shelved returned items and checked for damages.
- Updated library catalogs with new titles or changes in existing listings.
- Developed displays to promote library events or collections of interest to the public.
- Worked collaboratively with staff members on special projects as assigned.
Education
Associate of Science - Health Sciences
Broward College
Coconut Creek, FL06.2024
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.2022
Skills
- Customer Service
- Positive Company Representation
- supervising
- File, document, and Office Management
- Time Management
- Fluent in English, Haitian Creole, and French
- Teamwork and Collaboration
- Problem-Solving
Timeline
After Care Counselor Volunteer
Debora Bleyer
04.2024 - 05.2024
Nursing Clinical Student Practical Nurse
The Legacy at Boca Raton
08.2021 - 12.2021
Dunkin Crew Member
Dunkin Donuts & Baskin Robbins
03.2021 - Current
Library Assistant Volunteer
Tyrone Bryant Library
07.2019 - 10.2019
Associate of Science - Health Sciences
Broward College
High School Diploma -
Coconut Creek High School
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