RAPHEAL IVY
CHAGRIN FALLS,OH
Summary
Assisted customers with inquiries and problem resolution as a customer service specialist for over five years.,Supported operations in the food industry for over five years.,Achieved performance targets independently while building relationships with customers.
Overview
12
12
years of professional experience
Work History
Maintenance
Solon Library
Solon
08.2021 - Current
- Oversaw upkeep of facilities to ensure clean and organized environments.
- Supported routine maintenance initiatives to enhance operational efficiency.
- Executed detailed cleaning protocols to uphold hygiene standards.
- Managed floor care by sweeping, mopping, scrubbing, or vacuuming as necessary.
- Coordinated waste collection and disposal processes.
- Supervised cleaning and sanitization of restroom facilities and restocked supplies as required.
Line Cook
Penn Station
Penn
04.2020 - 06.2021
- Maintained a clean and organized work area.
- Assisted in food preparation and service.
- Handled cash transactions accurately.
- Conducted routine maintenance tasks.
Line Cook
Outback Steakhouse
09.2018 - 01.2020
- Oversaw work environment cleanliness and organization to foster productivity.
- Coordinated food preparation and service operations to enhance customer satisfaction.
- Managed transaction processing to promote accuracy and efficiency.
- Led maintenance initiatives to ensure equipment reliability.
- Directed kitchen sanitation efforts to uphold compliance with health standards.
Line Cook
Studio Movie Grill
12.2017 - 11.2018
- Oversaw the maintenance of a pristine work environment.
- Managed food service operations to ensure timely delivery at concessions.
- Supervised transaction processes to optimize customer satisfaction.
Line Cook
Penn Station
Penn
09.2016 - 03.2017
- Oversaw cleanliness and organization of work area.
- Directed food preparation and service operations.
- Managed transaction processes with accuracy.
Associate
Carolina Cinemas
06.2015 - 09.2016
- Oversaw cleanliness and organization of workspaces to promote efficiency.
- Managed preparation and upkeep of theatres to enhance guest experience.
- Coordinated food preparation at concessions to meet customer demand.
- Delivered exceptional customer service in a timely manner.
Cashier
Wal-Mart
12.2014 - 04.2015
- Assisted with cart retrieval for customer convenience.
- Provided customer support by processing sales exchanges and returns.
- Supported backroom associates with organizing and retrieving freight.
- Handled customer inquiries and addressed general concerns via phone.
- Restocked shelves and maintained a tidy work area.
Education
High School Diploma -
Orange High School
Moreland Hills01.2011
Skills
- Assisted in learning new procedures while managing multiple responsibilities
- Organized tasks effectively to prioritize duties and meet deadlines
- Supported various administrative functions utilizing Excel and Microsoft Word
- Applied analytical skills to recognize issues and deliver solutions
- Handled cash transactions accurately in a fast-paced retail environment
- Communicated effectively in both written and verbal formats
Timeline
Maintenance
Solon Library
08.2021 - Current
Line Cook
Penn Station
04.2020 - 06.2021
Line Cook
Outback Steakhouse
09.2018 - 01.2020
Line Cook
Studio Movie Grill
12.2017 - 11.2018
Line Cook
Penn Station
09.2016 - 03.2017
Associate
Carolina Cinemas
06.2015 - 09.2016
Cashier
Wal-Mart
12.2014 - 04.2015
High School Diploma -
Orange High School