Raquan Barr
4807 Shaye Xing, Douglasville,GA
Summary
Dynamic customer service professional with a proven track record at GEICO, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and complaint handling, I excel in high-pressure environments, fostering strong relationships that drive repeat business. Committed to delivering exceptional service and ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
GEICO
Norfolk, VA
03.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
T-mobile
Virginia Beach, VA
06.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
KFC
Virginia Beach, VA
07.2014 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Walmart
Stocker Walmart
Virginia Beach, VA
03.2016 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Standard Diploma -
First Colonial High School
Virginia Beach, VASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Team development
Timeline
Customer Service Representative
GEICO
03.2023 - 08.2024
Sales Associate
T-mobile
06.2021 - 06.2023
Walmart
Stocker Walmart
03.2016 - 06.2018
Cashier
KFC
07.2014 - 09.2015
Standard Diploma -
First Colonial High School