Raquel Aldape
Lombard,IL
Summary
Highly skilled Assistant Manager with rich experience in team leadership and operational management. Strong ability to drive process improvements, employee development, and customer service excellence. Significant impact made in previous roles by consistently meeting targets, improving efficiency, and fostering positive work environment. Possess advanced interpersonal skills, problem-solving abilities, strategic planning acumen, and proficiency in optimizing resources for maximum productivity.
Overview
5
5
years of professional experience
Work History
Senior Assistant Manager
Dominos Pizza Inc.
Joliet
05.2020 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed, hired, trained, supervised, evaluated job performance of employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Participated in physical inventory counts to keep information accurate and current.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Responded to customer issues to provide immediate resolution and improve retention.
- Answered phone calls and responded to emails in a professional manner.
Skills
- Store cleaning
- Staff training and development
- Operations management
- Staff scheduling
- Sales monitoring
- Recruiting and interviewing
- Customer service
- Inventory management
- Goal setting
Timeline
Senior Assistant Manager
Dominos Pizza Inc.
05.2020 - Current